If this plugin doesn’t work with your theme, I would be more than happy to investigate the issue and provide a plugin update if necessary. But in order for me to do this, I MUST have access to your theme files.
If you are using a free theme, great! Please include a URL link in your support request where I can download the theme.
If you are using a paid, premium or custom theme, you’re going to need to do a little more work. I’m not going to purchase a theme just for the sake of making this plugin work with it. You’ll need to get the theme files to me as a ZIP file so I can install your theme, understand why this plugin isn’t working, and develop a solution.
If you are unable to provide me with your theme files, it’s not going to be possible for me to make the plugin work with your theme. Sorry.