Locked from my site

Hi

Sorry this happened. Here are detailed instructions on how to handle this:

https://wordfence.freshdesk.com/support/solutions/articles/1000010693-i-ve-locked-myself-out-of-my-site-i-ve-tried-the-email-unlock-feature-and-it-didn-t-work-what

Let me know if there is any further issues.

tim

Thanks. It’s all working now after i remove all via FTP.

Glad to help.

tim

Ops just happened again and also i got email about it. Strange because the plugin is removed. I will leave it and try in a hour again.

Do you have caching enabled?

May have to remove your cache.

tim

I don’t think so. I will wait to see what happened and comeback to you tomorrow if still the same.

Thanks

Hi i still get looked message. Now i am almost sure i don’t have any cache but if you can help me resolve this issue will be great. I really need to log in to my site as i have new products to upload and i am stuck now.
Please let me know if you can help

Thanks

If you removed the plugin and followed the instructions in the link I provided you shouldn’t have any issues getting in. Were you using any other plugins for security? Can you post a screenshot if the error?

tim

let me see i never post screenshot before. The error was for 2 hours look and now gone to 48.
Hope ths link will work

<img src=”https://farm4.staticflickr.com/3892/15198348925_a626e95866_c.jpg&#8221; width=”800″ height=”416″ alt=”2014-09-10 14_11_36-Log In -“>

I got it. That’s not the standard lockout page for Wordfence. Can you do me a favor and ssh or ftp into your server, look for the plugins directory, and screenshot that and send it to me at tim [at] wordfence.com?

thanks!

tim

Ok i will do in next 5min. Thanks