Locked out after updating

  • Hello

    I just updated to 4.0 and also updated a few plug ins including the captcha code.

    After the 4.0 update it asked me to log in again and I tried too but it’s not recognising either the password (even though I changed it a few times in case i had it wrong) or the captcha code…. I don’t which one but it won’t log in at all and just resets the log in screen to blank each time.

    Can someone please help me?

    My website is omvblog.com

    I don’t know what’s happened and can’t seem to access my site at all!

    Cheers

    Nicola

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi Nicola,
    Sometimes plugin conflicts can cause problems with logging into your admin area so I would start by disabling the plugins you updated along with WP4.0.
    To disable plugin files in this instance you will need to use the File Manager provided by your webhosting company or an ftp program such as Filezilla and simply rename the appropriate plugins in the plugin folder at /wp-content/plugins from eg. myplugin1 to say myplugin1-deactivated.
    This will at least remove the plugins as the cause of your problem.
    If you are still unable to login then go to your WordPress login page and click on lost password to renew your password through the automatic emailer.
    Assuming you are now logged back in to the admin dashboard you can then reactivate your plugins one by one to see which one is causing the problem.
    Before updating plugins if you take a copy of the plugin and rename it in the plugin folder you will then be able to revert back to the previous version if the latest version doesn’t work.

    Thread Starter Nick Disco

    (@nick-disco)

    Thanks so much for all of this advice. I managed to rename the plug ins no problem at all.

    I then tried to log into my site, without the CATCHA code, and it still didn’t work. I reset the password and still nothing. I get this message when I try to log in.

    https://omvblog.com/wp-login.php?redirect_to=http%3A%2F%2Fomvblog.com%2Fwp-admin%2F&reauth=1

    It just clears back to blank again. At least it recognises my username but not the password.

    Do you have any ideas how to fix this as I’m now starting to get very worried! I don’t understand how it can’t recognise my password when I’ve just reset it.

    Thanks so much!!

    Cheers

    N

    In the event of lost password not working then the next thing to try is using phpMyAdmin to manually reset the password in your WordPress database. This should be found in your webhost provided database utilities.

    I have attached a link below that explains what is involved.
    https://www.wpbeginner.com/beginners-guide/how-to-reset-a-wordpress-password-from-phpmyadmin/

Viewing 3 replies - 1 through 3 (of 3 total)
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