Order form emails arrive with no customer details

Hello. The order form emails come with no customer details as shown below.
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Hakuba Munchies
[email protected]

ORDER #585 Date: September 27, 2014
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1 x 9. Mixed Nuts (#295) – ￥650

Subtotal: ￥650 (ex. tax)
Shipping: ￥800 Flat Rate
Tax (0%): ￥0
Total: ￥1,450 – via Cash Or Card On Delivery

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CUSTOMER DETAILS
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BILLING ADDRESS
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SHIPPING ADDRESS
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Shipping: Flat Rate
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Please advise how I can fix this.

our system info is as follows.
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### Begin System Info ###

Multi-site: No

SITE_URL: https://hakuba-munchies.jp
HOME_URL: https://hakuba-munchies.jp

Jigoshop Version: 1.11.9
WordPress Version: 4.0

Platform: Windows
Browser Name: Chrome
Browser Version: 37.0.2062.120
User Agent String: Mozilla/5.0 (Windows NT 6.3; WOW
64) AppleWebKit/537.36 (KHTML, l
ike Gecko) Chrome/37.0.2062.120
Safari/537.36

PHP Version: 5.3.28
MySQL Version: 5.5.36
Web Server Info: LiteSpeed

eAccelerator: Disabled
APC: Disabled
OpCache: Disabled

PHP Memory Limit: 256M
PHP Post Max Size: 250MB
PHP Upload Max File Size: 250MB
Short Open Tag: Enabled
Allow URL fopen: Enabled

WP_DEBUG: Disabled

WP Table Prefix: Length: 3 Status: Acceptable

Show On Front: page
Page On Front: 2
Page For Posts: 0

Session: Enabled
Session Name: PHPSESSID
Cookie Path: /
Save Path: /tmp
Use Cookies: On
Use Only Cookies: On

WordPress Memory Limit: 40MB
Max Input Time: 60
Max Input Vars: 1000
WP_DEBUG: Off
DISPLAY ERRORS: N/A
FSOCKOPEN: Supported

ACTIVE PLUGINS:

BackWPup: 3.1.2
Font: 7.5
Jigoshop: 1.11.9
JigoShop Checkout Field Manager: 1.0.15
Ultimate Coming Soon Page: 1.11.1
WordPress SEO: 1.4.22
WP Google Tag Manager: 1.1

CURRENT THEME:

Twenty Eleven: 1.7

### End System Info ###

https://www.ads-software.com/plugins/jigoshop/