Extra DIV tag causing problems

  • I’ve spent a few hours troubleshooting this problem and discovered that an extra <div class=”testimonial_group”> is being created when I use the shortcode for a particular set of reviews. If I remove or move <p>[RICH_REVIEWS_SHOW category=”series” num=”all”]</p>, the extra <div class=”testimonial_group”> is always placed right after <div class=”clear”></div>; and since the tag doesn’t close, it messes up everything else on the page. How do I fix this?

    To see the problem, visit https://schoolmatch4uproducts.com/reviews/. Each review is supposed to show up in a different tab, but since that one tag doesn’t close, the remaining content doesn’t go into their respective tabs.

    https://www.ads-software.com/plugins/rich-reviews/

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter RYSE

    (@ryse)

    I’ve added a </div> after <p>[RICH_REVIEWS_FORM category=”series”]</p> so that the tabs show correctly; however, now the containing div (<div id=”top”>) can’t be closed. WordPress automatically erases the closing div tag since it makes the XHTML invalid.

    Thread Starter RYSE

    (@ryse)

    I’m still having this issue, but now it’s happening on the second tab instead of the first. The only thing that has changed since yesterday is the approval of more reviews. That was the only thing that before from the working page last week and this issue appearing a couple of days ago. Is there something in the copy of the actual reviews that is conflicting with your code. I really need help with this!!

    Plugin Contributor Nuanced Media

    (@nuanced-media)

    Hey RYSE,

    First off, thank you for the detailed information. It makes troubleshooting much easier on our end. We will look into this issue and try to have a correction out as soon as possible.

    Thread Starter RYSE

    (@ryse)

    Thank you! I have to move that </div> whenever I approve new reviews. It’s a bit of a pain in the butt, but at least I have a work around for now. Whatever you figure out will greatly help. Thanks again!!

    Thread Starter RYSE

    (@ryse)

    Is there any update on this issue? I still have problems with my page not displaying properly.

Viewing 5 replies - 1 through 5 (of 5 total)
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