Failed – Server Problem

  • Resolved jaybates

    (@jaybates)


    10 years, 4 months ago

    I have this plugin setup on an established website with no links pointing to it so I can test it. I’ve purchased a download 3 times and was only able to download the file once. It’s only a 279kb zip file and the server is performing fine but on the failed attempts I either get “Failed – Server problem” in chrome or the file will actually download and windows cannot open the folder because the folder is invalid. But then if I purchase the plan again everything works including the zip file.

    I have the link expiration set to 48 hours and the download limit is blank.

    Any ideas?

    https://www.ads-software.com/plugins/easy-digital-downloads/

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor Pippin Williamson

    (@mordauk)

    How large is the original file?

    Where is the file stored on the server?

    What is your Download Method set to in Downloads > Settings > Misc?

    Thread Starter jaybates

    (@jaybates)

    Thanks for the quick reply!

    -zip file is 279kp containing a 288kp PDF and a 30.3kb jpeg.

    -To upload the file I selected “upload a file” in the Add New Download page. This brings up the normal Insert Media window from wordpress. I dragged my zip file into there.

    -Forced Download

    I’ve narrowed the problem to .zip files. Maybe it is a problem with my server?? If I upload a regular PDF it works just fine. I have since realized that a PDF is really all that is needed so I no longer have the need to upload .zip files. I suppose I no longer have an issue then. Thanks for your quick reply.

    Plugin Contributor Pippin Williamson

    (@mordauk)

    Ok. If you’d like to investigate further why zips are failing, just let me know!

Viewing 3 replies - 1 through 3 (of 3 total)
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