PayPal Express Cancellation not Working

  • Hello,

    Using latest pmpro 1.7.14.2

    Tested with at least 10 different sandbox accounts, levels, even waited for next day to test cancellation.

    Read the similar error problem and verified payments cleared.

    Eliminated plugin conflicts, tested on a new brand install.

    Same error each time:

    Invalid profile status for cancel action; profile Should be active or suspended. Please contact the site owner or cancel your subscription from within PayPal to make sure you are not charged going forward.

    Query from Email report:

    ‘sqlQuery’ => ‘UPDATE wp_pmpro_membership_orders SET status = \’cancelled\’ WHERE id = \’2\’ LIMIT 1′

    Tables:

    users prior and after cancel
2,2,1,0,500.00,400.00,1,Month,0,0.00,0,active,2014-10-28 11:31:38,NULL,2014-10-28 06:31:38
2,2,1,0,500.00,400.00,1,Month,0,0.00,0,inactive,2014-10-28 11:31:38,2014-10-28 11:34:38,2014-10-28 06:34:38

order prior and after cancel
2,869E8711CF,16199017cce84375e45d16cc7c3ff98e,2,1,EC-96009245KA9355409,US,500.00,0,0,500,PayPal Express,01,2014,success,paypalexpress,sandbox,I-EAN0DTU41ESK,I-EAN0DTU41ESK,2014-10-28 11:30:31
2,869E8711CF,16199017cce84375e45d16cc7c3ff98e,2,1,EC-96009245KA9355409,US,500.00,0,0,500,PayPal Express,01,2014,cancelled,paypalexpress,sandbox,I-EAN0DTU41ESK,I-EAN0DTU41ESK,2014-10-28 11:30:31

    Idea of cause: Maybe pmpro updates status to DB first and then cancels Paypal, which queries DB again and at that time status is already cancelled.

    Thank you for a great plugin

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  • Thread Starter sollers

    (@sollers)

    NOTE: I also cannot cancel subscription in sandbox “My preapproved payments” section, error says “Unable to cancel the profile.”

    Tested multiple times with multiple sandbox accounts.

Viewing 1 replies (of 1 total)
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