Logfile missed

  • Resolved fox-didl

    (@fox-didl)


    10 years, 1 month ago

    Yesterday I’ve got one payment (subscription) but 5 PAID orders have been created. Now I tried to check the payment-logfile but there isn’t one. Normally this logs are saved in /wc-logs.

    How can I activate this generating of a payment logfile for paymill?

    I need to find out why this is happening. After login into paymill I saw that there is only one payment of this customer. Why 5 orders instead of only 1. This is the first time this is happening.

    https://www.ads-software.com/plugins/paymill/

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author straightvisions GmbH

    (@matthias-reuter)

    Hi Fox,

    that’s a strange issue I’ve never seen before on my plugin.

    You may want to check two SQL log tables, too:

    • wp_paymill_subscriptions
    • Struktur wp_paymill_transactions

    Additionally, for future subscription payments, you may want to rename /wp-content/plugins/paymill/lib/debug/PHP_errors.log.rename to PHP_errors.log and give 777 rights via CHMOD. All webhook triggers will be documented there, then.

    Important for investigating and fixing that issue for you is being able to reproduce that issue.

    Kind regards,

    Matthias

    Thread Starter fox-didl

    (@fox-didl)

    Ok done. I will check.

    But it would be a nice thing to habe transactions-log-files for the gateway itself in /wc-logs like other plugins generating them too (paypal, sofort.com).

    Thanks

    Thread Starter fox-didl

    (@fox-didl)

    We’ve got 2 subscriptions more. Both are paid successfully (in paymill backend) but in woocommerce backend the order was still saved with status “on hold” instead of “processing”.

    This should work automatic to “processing” after successfull payment. Very important in subscriptions too.

    And yes, I have the php-logfile to check.
    What can I do now?

    Plugin Author straightvisions GmbH

    (@matthias-reuter)

    Please check the “Maintenance” Tab within your Paymill Settings in WP Admin. Your Webhook isn’t synced anymore.

    Thread Starter fox-didl

    (@fox-didl)

    You are right. In Paymill backend it was deactivated. I will ask support about this issue.

    Now it’s active again. Thanks for your information and great help.

    Plugin Author straightvisions GmbH

    (@matthias-reuter)

    This normally occurs when Backend is about 3 times not able to reach your website. This could be due a downtime of network issue of your server. Nevertheless, reporting that to Paymill support isn’t a bad idea at all, as I’d wish a merchant would be notified about that issue, e.g. via email.

Viewing 6 replies - 1 through 6 (of 6 total)
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