Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author bringmesupport

    (@bringmesupport)

    Hi branellellc,

    I updated the plugin to address this issue (version 1.1). Please update the plugin and update the new setting (Image Width) from the Widget form in the WordPress admin area.

    Thread Starter branellellc

    (@branellellc)

    Thank you so much.

    I have one other issue.

    I have put in the social media links and when I am looged in to the back end, it works. When I log out it does not work.

    This is what I have in the back end for facebook: https://facebook.com/veronica.marquina.526

    When I log out i get:
    https://veronicamarquina.com/veronicamarquina

    Please help.

    Plugin Author bringmesupport

    (@bringmesupport)

    Hi branellellc,

    I went to veronicamarquina.com, and there seem to be a couple of syntax issues with the URLs for Facebook and Twitter. Please double check the URLs you have in the text fields.

    For Facebook, please delete the singe quotes before and after the URL.

    For Twitter, the two forward slashes seem out of place. I think it should be https://www.twitter.com/vronicamarquina

    Thread Starter branellellc

    (@branellellc)

    Thanks for your help.

    I corrected it and it is still not working. I dont know what to do. I had the url for facebook: https://facebook.com/veronica.marquina.526

    When I sign out it comes up with:
    https://veronicamarquina.com/https://www.facebook.com/veronicamarquina.526

    Please can you help. So want to finish this..

    Thank you so much.

    Plugin Author bringmesupport

    (@bringmesupport)

    Hi branellellc,

    After taking a second look at your website, the URL for Facebook and Twitter are unchanged. Are you sure the changes were saved?

    I have tried to duplicate this issue using different themes, browsers, and a different computer. It is working on my end whether I am logged in or logged off, using the same Facebook URL you provided. To further troubleshoot this problem, please provide the following:

    1. The version of WordPress you are using.
    2. The name of the theme you are using.
    3. If you are using a custom theme, does switching to a different theme such as Twenty Fourteen fix the issue? (Optional as you may lose configurations while switching themes).
    4. The names of the active plugins you are using.
    5. Have you tried removing and re-adding the Widget and manually typing in the information (opposed to copy and paste)?

    Thread Starter branellellc

    (@branellellc)

    1. WordPress 4.0
    2. Theme: Gothica
    3. No it is not custom
    4. Contact 7; Page Builder for Gothica; Revolution Slider, Simple Image Widget, Twitter Widget Pro, WordPress Importer, WP Super Cache and Yours
    5. Yes I removed and added back the widget

    Plugin Author bringmesupport

    (@bringmesupport)

    Hi branellellc,

    I will look into this further. In the meantime, please do the following to make sure this is not a cache issue:

    In the WordPress admin section, go to Settings > WP Super Cache. Then click on the Contents tab and click the Delete Cache button.

    Plugin Author bringmesupport

    (@bringmesupport)

    I revisited the website, and glad to see the links are working now. Thank you for your feedback.

Viewing 8 replies - 1 through 8 (of 8 total)
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