Registration isn't collecting data for attendees

  • Resolved rinsestudios

    (@rinsestudios)


    10 years, 4 months ago

    Hello,

    I have used your registration in the past and it has always worked great. However, this time I set everything up but when I test it it shows that there are no attendees for the event even though I just submitted all my info. I deactivated al my plugins and retested and it is still occurring. Any idea on what is causing this?

    https://www.ads-software.com/plugins/event-registration/

Viewing 9 replies - 1 through 9 (of 9 total)

  • I am experiencing the same thing. I have three persons contact me that cannot register. HELP!

    https://ahea.org/conferences/2015-conference/2015-registration/

    Plugin Author Radices

    (@radices)

    Please try deactivating and reactivating the Plugin a few times. Sometimes it will silently fail to update the tables in the database when updating the plugin.

    Thank you for the suggestion. I have deactivated/activated the plugin several times over the course of the week with no success.

    I am getting a bit concerned since event registration was announced as open. So far two persons contacted me about the problems. I can only guess how many persons have not bothered reporting and may not try again.

    Thread Starter rinsestudios

    (@rinsestudios)

    I found the issue on my site. I was using the short code for the single event registration and hadn’t created a secondary page with the {EVRREGIS} short code. So when someone was trying to register it wasn’t pushing their info through to get confirmed. I created a new page titles ‘registration confirmation’ and put the short code {EVRREGIS} there. I matched that with the backend setting for the registration page and everything ran smoothly.

    My understanding is that once registrants enter their information that they are then directed to PayPal to pay for the event. It is after that point when you can redirect them to a confirmation page.

    The “registration confirmed” page you mentioned shows the event link, which is the page persons were on to begin with. There is no payment page.

    Thread Starter rinsestudios

    (@rinsestudios)

    Fprasuhn – yes that is correct but I am not accepting payments. My issue was resolved because I hadn’t set up the {EVRREGIS} page. I only had a page with the single event registration short code on it. Not sure what your issue is about.

    Thanks for all the help.

    For some reason, things were messed up. UGH.

    Fortunately…I deleted pages and recreated. Simple pages and simple work. YEA!

    Things now work. Just strange that something happened between last week and a month ago.

    Thread Starter rinsestudios

    (@rinsestudios)

    Awesome! Glad to help

    Plugin Author Radices

    (@radices)

    3 pages must be set-up with the appropriate short codes as stated on the Installation Tab

Viewing 9 replies - 1 through 9 (of 9 total)
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