Log-In Problems

  • I cannot log into my webpage – wwww.lostorwandering.com. It will not display my dashboard and when I try logging into the wp-admin webpage, it will not recognize my username OR my email address. What the heck is going on? Why can’t I get into my page?

Viewing 8 replies - 1 through 8 (of 8 total)

  • Hi @lostorwandering!

    Do you have access to your MySQL database?

    Thread Starter lostorwandering

    (@lostorwandering)

    how would I access that? I’ve never checked MySQL before?

    Hi,

    Through phpmyadmin you can access your database

    Thread Starter lostorwandering

    (@lostorwandering)

    Great! Now tell me what the heck phpmyadmin is. Where is it? What is it? and what do I need to do once I get to it?

    Within cPanel (assuming you have access to that?) you can select phpMyAdmin, log into that and thus access your database. From there you can go through your wp_users table and reset your password for your user account.

    If all that seems like Greek to you, I’d contact your web host for assistance.

    Thread Starter lostorwandering

    (@lostorwandering)

    totally Greek. the guy from wordpress.com said my site was self-hosted so what does that mean? who would my web host be then?

    @lostorwandering – It’s easier if you keep your issue to your thread rather than posting across the forums. (It also helps the other posters keep their own threads in order so they can receive assistance. Remember, we’re all volunteers here so sometimes things take time to get replied to!)

    However, in reading what you posted in another thread, I would guess your web host is Bluehost. Contact their support for help getting into your cPanel/phpMyAdmin/etc.

    If you use a commercial theme or plugin and need support, please go to their official support channel. In order to be good stewards of the WordPress community, and encourage innovation and progress, we feel it’s important to direct people to those official locations. Doing this will provide the developer with the income they need to make WordPress awesome.
    Forum volunteers are also not given access to commercial products, so they would not know why your commercial theme or plugin is not working properly. This is one other reason why volunteers forward you to the commercial product’s vendors. The vendors are responsible for supporting their commercial product.

    Your support is at
    https://themeforest.net/item/world-wide-responsive-magazine-wp-theme/4940421/support

Viewing 8 replies - 1 through 8 (of 8 total)
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