White screen and unable to log in.

  • we’ve been working with word press for a month now bringing the site back to life and out of nowhere we were greeted with the white screen of death when just trying to look at the site to see how it looks fully now. we have tried to log into word press to see what the technical error is but word press is continuously not letting us log in all though we are using the correct information to log in. why is this happening and how do we get our site back up?

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  • Kutadankwa694,

    If you can FTP into the site, to into the WP-Content folder and rename the Plugins folder. See if that lets you back in. If so, you have a bad plugin somewhere. If that doesn’t, rename the Themes folder. WordPress should default to the default theme in that case. If it lets you in, you changed a file somewhere and probably put some invalid code in. If you’re still having problems, you might go to your cPanel and check out the database associated with this instance of WordPress. (If you’re not sure what the name is, open the wp-config.php file and look there. It’s listed, along with the user and password.

    Accessing your website files using either FTP or your web hosting file manager, you edit your wp-config.php file to enable debugging, the line becomes:
    define('WP_DEBUG', true);

    Now you should get some error messages as to what is wrong.
    Also check you errors_log file.

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