The Jetpack server was unable to communicate with your site [HTTP 403].

  • Resolved Adam_Murphy

    (@adam_murphy)


    10 years, 3 months ago

    Hi,

    I seem to be encountering a well known problem. Although the solution escapes me amongst all the posts.

    With my recently installed wordpress site, nakkeprolaps.no, I get the following error message when trying to connect the wordpress plug-in ‘Jetpack by wordpress’:

    “Site_inaccessible: The Jetpack server was unable to communicate with your site [HTTP 403]. Ask your web host if they allow connections from WordPress.com. If you need further assistance, contact Jetpack Support: https://jetpack.me/support/”

    As I have understood the key often lies with xmlrpc.php – which I have tried to set to 777 (public) settings in FTP, without a positive outcome..

    When trying to access the file itself at https://www.nakkeprolaps.no/xmlrpc.php – I get the error message:

    “Forbidden

    You don’t have permission to access /xmlrpc.php on this server.

    Apache/2 Server at https://www.nakkeprolaps.no Port 80″

    Could I have some help on this matter, please? It would be much appreciated! ??

    PS – I have another website with the same webhost, which runs jetpack flawlessly.. nevertheless, I have sent them an email to see if the problem lies with them blocking xmlrpc.php

    All the best,
    Adam

    https://www.ads-software.com/plugins/jetpack/

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ??

    Jetpack does indeed rely on that XML-RPC file to communicate with WordPress.com.

    If your hosting isn’t the one blocking access to the file, I’d suggest that you check your list of active plugins, and if you use a security plugin to block access to the file you’ll need to configure it to allow incoming and outgoing connections to /xmlrpc.php.

    Let me know if it helps.

    Thread Starter Adam_Murphy

    (@adam_murphy)

    Hi Jeremy,

    My hosting company have told me to add the following to .htaccess file:

    <FilesMatch “xmlrpc.php”>
    Allow from all
    </FilesMatch>

    What do you think about that?

    Thread Starter Adam_Murphy

    (@adam_murphy)

    Is it just a cheap solution on their part? And may it cause future problems?

    Plugin Author Jeremy Herve

    (@jeherve)

    Jetpack Mechanic ??

    Give it a try, it should work!

    I can’t guarantee that this solution will work forever though, since I don’t know how they block XML-RPC access right now, and if they will continue to do it this way in the future.

    If you start experiencing problems again in the future, get back to them and let them know!

    Thread Starter Adam_Murphy

    (@adam_murphy)

    That did the trick. Thanks for your help!

    femorais

    (@femorais)

    It worked with me too!
    Thanks!

    Thank you!! This worked for me too. I have been looking for a solution for ages!

Viewing 7 replies - 1 through 7 (of 7 total)
  • The topic ‘The Jetpack server was unable to communicate with your site [HTTP 403].’ is closed to new replies.