Block reason: DDOS attempt was blocked.

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Hi

I see, you tried to scan your website which is behind CloudProxy..

??

Ok, we’ll get this situated..

Would you mind submitting a ticket here: https://support.sucuri.net/support/?new

Select the Firewall option. Then paste the screen shot link? This will get it to the Proxy team faster than this forum. Allowing us to clear this issue. Likely just triggered one of our rules..

??

I would love to post to the Sucuri forum, but I don’t have an account. Tried signing up, but requires a paid subscription?

I’m just using the WordPress plugin. Been using it for awhile. The plugin Malware scan works on every other site I have without a subscription.

Hi @tristandenyer

That’s really odd. Someone put that website behind our Firewall. Who is the owner of that website?

Thanks

I’m not the owner, just doing some maintenance work for the client, cookwithjames.com.

This reminds me that the site got hacked awhile back (2 years?), and Sucuri cleaned it up. Maybe at that time it was put behind a firewall? But, I’m sure the client only paid for the $99 plan and I don’t see a firewall in that plan.

I’ll reach out to him to see what he bought. Anyway you can see on your end what Sucuri plan the cookwithjames.com has? And if he does have the firewall plan now, is there a key I need to make the scanner work?

I can not answer your first question about which plan was configured for that website because that information is private, it would be better to address the issue internally using our support system because is not recommended to share sensitive information in these WordPress forums.

Even so I was able to investigate the issue and it was fixed, there is no need to have an API key to run the malware scanner because it communicates with SiteCheck using our public API service (which does not requires to have an API key). The error message was indicating that SiteCheck (which is protected by CloudProxy) blocked the request originated in that website because it detected a possible DDoS attack, since the blocking remains for some minutes the error message too, but it should be good now.

You can ask the owner of that website to continue the discussion in private at the Sucuri Support website in case that you have more questions.

Thanks for the reply! I tried the Malware Scanner again and it worked. Thanks for fixing this. You can close this.