Cart Orders in trash and are incomplete!

Hi clairenicole33 is this the first time it happens? Have you also checked under Cart Orders on the admin side bar?

Hey!

Yep but the page has only been active since 27th November which is when the first order would have come through. So essentially every thing that has ever been ordered went into trash.

When I tested it myself by trying to purchase, it stalled when the final step in PayPal was processing and this corresponded to one of these entries in the trash section of ‘my cart orders’ from admin dashboard.

Any way to retrieve these orders?!

Thanks so much

Hi select all the orders and click on restore in the drop down menu underneath All and Trash.

Please enable debug mode to see what it reveals about your orders going to the trash. Carry out some tests.

Regards

Hey

Thanks for your reply. The debug option has been ticked all along but the log is blank!

I had restored the orders but they are incomplete and are ‘drafts’ – as in the fields are all blank, they only have an order id and the only other thing it says is…

buyer email sent: no

I have since managed to make a purchase myself and it has gone through and is saved as published.

So I guess my question is is there anyway to retrieve all the draft orders?

Cheers

Hi clairenicole33 in regards to your comment.

I have since managed to make a purchase myself and it has gone through and is saved as published.

The above confirms that your shopping cart is working. How were the other orders carried out?

I believe this issue is resolved so closing the topic.

I’m also seeing lots of empty cart orders in the trash. It looks like they are orders that were not carried through by the buyer and abandoned midway. I can’t be sure if this is correct, please could you confirm?

Hi @tapeasy this thread is marked as resolved. Please start a new one.

Thank you

Oh sorry, I just thought this new information might help. I’ll create a new thread.

Hi @tapeasy no need to apologize ;). However I thank you for it.

The reason why I asked you to create a new thread is because you are most likely to get faster help than if you add or request help on a resolved support thread.

Kind regards