Duplicate users under multiple IPs – Can not use Whitelist

Hi doubledworks do you know what has changed since it stopped working correctly like it did before?

Well the only thing I can see it being are server security updates that took place prior to it happening. I got an emergency email stating that it was happening in a few hours time and sorry for the short notice.

I did get locked out once prior to that about a month before but that time I dropped all setting from the .htaccess file so not sure exactly what happened that time but whitelisting was active at the time.

The first time it happened I just reset all features and it was fine.

I want to exhaust the possibility that its plugin related before I contact hostmonster for the second time.

For some reason they haven’t responded to my support email however I do understand that they don’t really support things like cms or the plugins etc.

One other thing.

I only see the duplicated users from within the ALL IN ONE plugin.

I cant locate these duplicates in the database. I only see the original user from PHPmyAdmin.

The reason why my question is that if the plugin was working without a problem and all of a sudden it stopped working then it is fair to say that something on your end has changed and caused the issue.

In regards to the IP address if you say that your IP address is static and not dynamic then this plugin would not detect a new IP address allocated to your server every time you refreshed the browser or logged into the backend of your website. Unless of course your host has now changed your server settings and put you in a dynamic IP address pool system.

Regards

That is pretty much exactly what I said to them in my email. I will contact them again. This time via live chat. Hopefully I have this resolved soon.

Please let us know how you go.

Regards

Did you see my comment regarding database?

I would have thought that these copies of the logged in users should be in the database. Why would it be in ALL IN ONE and not the database?

Hi, one of the plugin developers will be able to answer that question better than me.

Regards

I only see the duplicated users from within the ALL IN ONE plugin.

Where exactly are you seeing these? Which menu/page of the AIOWPS plugin?

Does your IP address show something different everytime you refresh the following page?
https://www.whatismyip.com/

User Login / Logged in Users

All users have same ID and user name but different IP with a new one generated ever time i open or refresh any page.

No. My ISP connection IP is static. My server IP also seems to be static. Its the same IP since I start the account some years back now.

Apperently the issue is probably existent in an apache update, and or the way apache works at the core and how it handles IP address-caching / passing between applications such as MySQL and php.

No ETA on a fix. I will probably have to disable the plugin on my site because of what looks like the result of a rushed server update.

Hi doubledworks thank you for letting us know. If you want you can mark this support thread as resolved because the issue is with your server and not the plugin. You can later on open up a new one if you still have IP issues.

Regards

I just discovered that running my connection via a dns service stops the problem with the IP changing upon page refresh etc.

I ran my connection via switzerland and Holland and those IPs remained static for the purpose of the test and would allow whitelisting if it wasn’t for the fact that they are dynamic IPs’ via this service.

Not sure where to go with this now. Weird.

Checked another 4-5 countries and all fine. Doing GEO IP searches on these random IPs and they are looking like they are generated by my ISP.

I will contact Telecom NZ and see what they have to say about it.