Blank Admin Page

Hi Simply Elope,

Using Mac Safari 8.0.2, I went to https://www.simplyelope.com/wp-admin which resolved to https://www.simplyelope.com/wp-login.php?redirect_to=http%3A%2F%2Fwww.simplyelope.com%2Fwp-admin%2F&reauth=1 and it gave me login page. Of course I cannot actually log in, but I got this far.

Can you please define the exact steps you are using to get to the issue. Also let us know what operating system, browser, and browser version you’re using. Oh, and before you try to reproduce your issue again, do be sure to fully flush your browser’s cache as well as try using a different browser.

Hope something here helps!

Sincerely,

Randy

Also, might I suggest, if you can, turning off all plugins as well as revert back to the default WordPress theme. This may be a helpful link for you:

https://www.tipsandtricks-hq.com/deactivate-wordpress-plugins-without-logging-into-wp-admin-video-tutorial-4375

NOTE: Whatever the last thing you did, such as the mentioned updated JetPack plugin, would be most suspect. ??

The steps I take:

1. Logged on via https://www.simplyelope.com/wp-admin login page
2. Admin page comes up blank (no error)
3. Logs out via main site (www.simplyelope.com) admin toolbar
4. Logs back in via https://www.simplyelope.com/wp-admin login page
5. Still blank (no error)

I’m currently using Google Chrome, but I have also tried it with Internet Explorer and mobile internet. I got 404 Error with IE and a Server Error with the mobile internet.

I’ve tried deactivating my plugins and clearing my caches and I still can’t get in.

Did you manually rename the plugins folder on the server and if that doesn’t work, rename your current theme folder?

That’s what you need to do as your site is still showing plugins and your theme.

All of my content is gone…

Changing themes and deactivating plugins doesn’t delete content. Did you delete or change something else?