products down temporarily on all sites

Hi @ibrahima fall,

Greetings and thanks for posting here! Really sorry to hear you’ve had that odd issue with the product display though, definitely a strange one!

Could you please try enabling debug mode like detailed here?
https://codex.www.ads-software.com/WP_DEBUG

That should hopefully turn up some error messages in the logs whenever the issue occurs. And that will help find out what’s occurring there.

Could you let us know what turns up with that?

Thanks,
David

Hello.

I started by adding an “index.html” file to the public_html for one of my sites to run the debug on, so that the site did not run live. Then I followed the instructions on the link, adding the debug, log and display codes to the wp-config file. No log file appeared in my wp-content folder. I stopped the debug by removing the log and display codes and returning debug to false. Then I removed the index.html file to make my site live again. It resulted in my site’s theme layout information getting overrided and now it is not appearing properly. Here is the site: https://www.teapotherbalist.com and it is running the Matheson theme, but as you can see it is somehow overriding the layout info and making everything full width, which isn’t even a theme option. My hosting tech support said he cannot see what might have caused this so instructed to ask you – help please!!

Deleted theme files and reinstalled theme but still shows up with layout errors.

Hello we are writing again because a customer reported that the problem is still occurring. We did not see this problem happening for months now, but apparently it is still happening. It happens randomly, it can last a few minutes. This is a very severe problem because we have over 5 sites built using wordpress from our website hoster cpanel, all using marketpress lite ecommerce plugin, and these sites are e-businesses for multiple people as their source of income and livelihood that is being compromised because of a program error. We are not developers, we need one-on-one assistance to run DEBUG because as you see above it caused problem for us when we run based on the link instructions. Please advise…. ??

Hello, help is urgently needed for this issue. Thank you.

Hey there ibrahima fall,

Aside from suggesting what was already suggested by David which is enabling debug mode so we can see which error appears when this happens I don’t think there is much we can do here since this happens pretty randomly.

What you need to do when this happens to output the WordPress debugging information is to open your wp-config.php file and change:

define('WP_DEBUG', false);

To:

define('WP_DEBUG', true);

and let us know which error is being displayed on product pages.

This is really an odd issue and it was not reported before so I’m assuming this is either an issue related to your hosting provider or simply a plugin/theme conflict which is hard to test for when this happens randomly.

Either way we’ll need that debugging info in order to try to help you battle this one out.

Best regards,
Bojan