Product page contents disappearing

  • Hello,

    I am having a problem with the premium version of the plug-in. I am using WordPress 4.1 and what is happening is I make a custom product page and after a while the layout will disappear. I am using Chrome Version 39.0.2171.99 to create the site.

    This is when I notice that it will go blank. I will set up the page layout the way that I want it to, then I save. The page looks fine on the front end but since the page is not complete I go back to add the other elements that I need. This is when I find out that the elements are now not in the same place. I rearrange them to their original position and then save. I have done it with adding elements and not adding elements to the layout before saving but I then look at the front-end version to find that there is no information on the product page.

    I then go back to the product page tab just to find an empty layout. Everything has vanished. The plug-in version is 2.5.12.

    Thanks,
    James

    https://www.ads-software.com/plugins/ultimate-product-catalogue/

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter jamkddr

    (@jamkddr)

    Just to confirm as well. When you press the save layout button, does it give you a confirmation that it has saved the layout. If it suppose to then I am not getting any message saying that the layout was saved.

    I would think that it is saving because when I come back to the tab all the elements are still there just not sitting where they were placed. On the front end it will be positioned correctly but when I rearrange the elements to sit when I want them to stay on the back end that is when all of the elements disappear.

    Not too sure what is going on but it is doing some weird things.

    Hi jamkddr,

    Sorry to hear you are having difficulties with the custom layout feature. I just wanted to confirm, have you made sure to set the “Custom Product Pages” option to ‘Yes’ in the settings on the “Options” page?
    If that isn’t the issue please let us know so we can take a look into it.
    Thanks!

    Thread Starter jamkddr

    (@jamkddr)

    In the options tab I have the “Custom Product Pages” set to large screen only. I did have it check at one time to “Yes” and it does the same thing for either option.

    Hi Jamkddr,

    Thanks for getting back to us so quickly.
    Would you mind sending us an email to [email protected] with a link to the catalogue page as well as your log-in info so we can take a look at the back-end to see if we can spot the problem?

    Thanks!
    EWD

    Thread Starter jamkddr

    (@jamkddr)

    Email has been sent. Let me know what you find.

    Thanks,
    James

Viewing 5 replies - 1 through 5 (of 5 total)
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