TubePress quit pulling in Thumbnails

  • In the last day or so we saw that TubePress is not pulling in more than ONE thumbnail onto our Home Page when a couple of days ago we had 8. Our Widget Code is set as follows:

    [tubepress thumbHeight=’105′ thumbWidth=’145′ resultsPerPage=8
    playerLocation=”shadowbox”
    theme=”readmore”]

    Our site https://vype.com/houston is part of a WPMU Multi-site set up. We have used this Plugin for nearly two years without issues. Now it does not appear…other than one thumbnail…

    Thanks
    David

Viewing 6 replies - 1 through 6 (of 6 total)

  • Hi David,

    You can always put TubePress into debugging mode by adding ?tubepress_debug=true to the end of any URL on your site. e.g.

    https://vype.com/houston/?tubepress_debug=true

    The output is pretty verbose, but it lets me see that you are requesting each gallery page to have 3 videos and TubePress is skipping 2 of them because “Access to this video was restricted by its owner.” This means that the owner of the videos has either restricted syndication or the videos themselves are private. In your case, it appears to be the latter. For instance the second video in the gallery *would* be

    https://www.youtube.com/watch?v=bWwlayMEIvo

    but it’s private. Are you the owner of the videos or can you contact the owner? Really the only way around this right now is to make the videos in the feed public; YouTube doesn’t offer a way for us to pull back only public videos.

    Thread Starter sumoflam

    (@sumoflam)

    Eric: I ran the debug, but I cannot see where it is trying to pull this video that you mentioned. I can see that there are three showing. I logged into our YouTube account as well to see the video list and found three private ones that have now been made public.

    Despite this, there are still only three showing on the site. Does it take some time for the API to pull the new updates from YouTube?

    It looks to me like it’s only showing three due to your settings at WP Admin > Settings > TubePress > Thumbnails. What does it say in the “Thumbnails per page” field?

    Thread Starter sumoflam

    (@sumoflam)

    It says 20 thumbnails per page. I tried changing the default to 12…no impact.

    Also tried to change the them from default to youtube and then to readmore and in all cases there was no change.

    Could you double check the shortcode that you have in use on that page? It looks to me like you’re using this:

    [tubepress thumbHeight='105' thumbWidth='145' resultsPerPage=8playerLocation="shadowbox"theme="readmore"]

    Please make sure that you have quotes around each value, and that there’s spaces between the options:

    [tubepress thumbHeight='105' thumbWidth='145' resultsPerPage="8" playerLocation="shadowbox" theme="readmore"]

    We always recommend that you use WordPress’s “Text” editor.

    Thread Starter sumoflam

    (@sumoflam)

    Those did the trick. Needed the “” around the 8 and then spaces.

    Thanks!!

Viewing 6 replies - 1 through 6 (of 6 total)
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