Fatal error in home page

Please contact us via https://rating-widget.com/contact/ with a temporary admin access so we can investigate the issue for you.

I have had the visit of one expert. Problem is not solved. Most probably because he could not access all my website. I have still the “Fatal error: Class ‘RatingWidget’ not found in … /wp-content/plugins/rating-widget/rating-widget.php on line 631” with version 2.4 .
If I force pluging to start I get white screens with no access even to admin parts.
The only way today is to work with previous plugin version 2.3.6.

In my last post some figures have disapeared : read ” I have still the “Fatal error: Class ‘RatingWidget’ not found in … /wp-content/plugins/rating-widget/rating-widget.php on line 6311” with version 2.4.0 – 2015-02-03

I have tried version 2.4.1 – 2015-02-10 – Similar result – error is in one other line:
“Fatal error: Class ‘RatingWidget’ not found in /wp-content/plugins/rating-widget/rating-widget.php on line 6527
Impossible to use website (visitor + admin). Plugin must be deleted by ftp.

We are still investigating the issue and trying to reproduce the problem. @laurentpierre can you please share your ticket number so I can check with the technical support what’s the current state with your enquiry.

I am afraid I have had no ticket number but I can give you his name : Vova Feldman cf closed forum. He contacted me by mail to visit my website. Thank you for your help.

I don’t know if your problem is the same, but I fixed it on my server. It turned out that RatingWidget needs the CURL PHP extension to be installed. After this it worked perfectly.

I think RatingWidget should check if this extension is installed and display an error if it can’t be found. Assuming it is installed will crash it.

mod_fcgid: stderr: PHP Fatal error:  Class 'RatingWidget' not found in /home/*domainname*/public_html/wp-content/plugins/rating-widget/rating-widget.php on line 6643
mod_fcgid: stderr: PHP Fatal error:  Uncaught exception 'Exception' with message 'RatingWidget needs the CURL PHP extension.' in /home/*domainname*/public_html/wp-content/plugins/rating-widget/lib/sdk/ratingwidget.php:18
mod_fcgid: stderr: Stack trace:
mod_fcgid: stderr: #0 /home/*domainname*/public_html/wp-content/plugins/rating-widget/rating-widget.php(6631): require_once()
mod_fcgid: stderr: #1 /home/*domainname*/public_html/wp-content/plugins/rating-widget/rating-widget.php(306): rwapi()
mod_fcgid: stderr: #2 /home/*domainname*/public_html/wp-content/plugins/rating-widget/rating-widget.php(238): RatingWidgetPlugin->setup_dashboard_actions()
mod_fcgid: stderr: #3 /home/*domainname*/public_html/wp-content/plugins/rating-widget/rating-widget.php(123): RatingWidgetPlugin->setup_on_dashboard()
mod_fcgid: stderr: #4 /home/*domainname*/public_html/wp-content/plugins/rating-widget/rating-widget.php(6486): RatingWidgetPlugin->Init()
mod_fcgid: stderr: #5 /home/*domainname*/public_html/wp-content/plugins/rating-widget/rating-widget.php(6666): ratingwidget()
mod_fcgid: stderr: #6 /home/*domainname*/public_html/wp-settings.php(215): include_once('/home/pulpbyfab...')
mod_fcgid: stderr: #7 /home/*domainname*/public_html/w in /home/*domainname*/public_html/wp-content/plugins/rating-widget/lib/sdk/ratingwidget.php on line 18
mod_fcgid: stderr: PHP Fatal error:  Class 'RatingWidget' not found in /home/*domainname*/public_html/wp-content/plugins/rating-widget/rating-widget.php on line 6643
mod_fcgid: stderr: PHP Fatal error:  Class 'RatingWidget' not found in /home/*domainname*/public_html/wp-content/plugins/rating-widget/rating-widget.php on line 6643