unable to login into support!

Hi I have tried logging into your website for support and am unable to do so using my details that I registered with you, when I first purchased premium modules??

Even when typing in my username it states it is incorrect, also doesn’t register my email that was used??

Can you explain why this is as I was about to purchase another module, but having second thoughts if my details have been deleted??

https://www.ads-software.com/plugins/business-directory-plugin/