Can't log in and no link received via email

  • Resolved kipkitchen

    (@kipkitchen)


    9 years, 9 months ago

    Hi,

    When I tried to log in, I got this error message below and entered my details. But I didn’t receive any link to create a new password via email.

    “Please enter your username or email address. You will receive a link to create a new password via email. Your password must be reset. Please submit this form to reset it.”

    Can you please look into this? Thanks!

    Regards,
    Arnaud

    https://www.ads-software.com/plugins/login-security-solution/

Viewing 3 replies - 1 through 3 (of 3 total)

  • We also have this issues on our corporate wordpress. User use the form to receive the new password mail..but no link visible in the email. I can see that there is a link tag in html..but with no text and with no close tags…

    Any news on that?

    Plugin Author Daniel Convissor

    (@convissor)

    That sounds very weird. Save the whole raw email to a file. Then attach that file to an email and send it to me at [email protected].

    Plugin Author Daniel Convissor

    (@convissor)

    Someone emailed me some sample output. Our conversation led them to digging around and figuring out that the message sent is the
    normal retrieve password email and that the link in that email comes from WP’s network_site_url() function. That function uses the network_site_url filter, which is probably broken in some plugin or theme on their WP instance. Login Security Solution doesn’t have a network_site_url filter.

Viewing 3 replies - 1 through 3 (of 3 total)
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