Where is my Contact Form!?

Hi, let’s see if we can get you going =)

Are you entering the tag for the contact form you want to use? Somewhere on the page you should have something like [contact-form-7 id="1234" title="Contact form 1"]

For a few more details, check here.

Hope that helps, although I’m not sure I follow what you’ve been using/doing. :-/

Is there a site I/we could look at? Or anything that shows examples of what you mean? I’m not sure how to piece together the Wynn template, page attributes, and contact form template that you’re referencing because the shortcode up top adds the whole form. However, perhaps if what I’ve offered doesn’t help, your reply will help me better understand the issue.

Hi Kylee, thanx for.your reply. This is my personal web page https://www.canozal.com . You can see.the template from.here, also the contact.form. And yes I am using the contact form tag as you mentioned but problem is even I create a.new.page and paste the contact form tag tobthat page my webpage’s template’s. contact form coming up, not the one I created.

Can you screenshot what all you’re seeing in the admin side of things? I’m having trouble following what’s going wrong behind-the-scenes and that should help me (and doesn’t require you giving me access to your site).

Since a form appears at all, it’s not a CF7 issue per se but it does involve finding the correct form ID and ensuring it’s in the right spot. It sounds like you’ve check that well, so I’m just not sure what’s changing the the new page creation and template selection…

https://i62.tinypic.com/33nbudz.jpg
https://i57.tinypic.com/fp6nlt.jpg
https://i62.tinypic.com/2ptt65d.jpg

here are the images. At first image, as I mentioned before, even i paste the tag to my contact page, the 3rd picture coming up ( wich is wynn template’s contact page) and inside the red circle I tried to show you that page attributes stuff.. If I don’t select “contact” as template at page attributes options, its not showing the contact page I created and if i select “contact” it’s showing default wynn templates contact page as shown at 3rd pic.

Thanks for the screenshots!

Can you try disabling the Wynn theme and just setting the page to the “(default template)”? It seems like it’s got to be a conflict between the theme and CF7, but I want to make sure that’s the case (by verifying that NOT using Wynn will allow you to utilize the proper CF7 form).

I will try to disable Wynn theme and try CF7 again, but i want to use contact form with this theme ?? Maybe not CF7, maybe another contact form but with Wynn theme

Well, we just need to see if the conflict is from it or not. You may still be able to use both.

Kylee, I disabled the Wynn theme and enabled the default theme and contact form working successfully now. So what should I do now?

If I don’t select “contact” as template at page attributes options, its not showing the contact page I created

By contact page, do you mean the contact form that you are using its shortcode for on the created page? Or what’s the contact page you created that you’re referencing?

Also, What happens when you create a page with text on the first line, CF7 shortcode on a second line, and more text on the 3rd line? (On a created page, while Wynn is active.) Be sure the template you select is NOT a Wynn template – leave it blank / as the “Default Template”. If you can’t leave this page up, be sure to include a detailed description (plus, screen shots, if possible) of what results.

P.S. I noticed you had updates in your last set of screenshots. Be sure your setup is completely updated (WP, theme, and plugins)

Also, What happens when you create a page with text on the first line, CF7 shortcode on a second line, and more text on the 3rd line? (On a created page, while Wynn is active.) Be sure the template you select is NOT a Wynn template – leave it blank / as the “Default Template”.

I did exactly what you said but nothing happened ?? If you don’t mind i can give you username and pass of my wp admin and you can check by yourself and understand clearly?

Can I send you my email through your current website form? I’d prefer to not post it on here. If so, I’ll send the info through there, you can give me a keyword, and I’ll post that keyword on here so you know you’re sending the login info to the right person.

Then, I’ll take a look and reply on here with what I find.

Unfortunately e-mail form on my website is not working. This is the problem we are trying to solve ??

Okay, here’s the rundown:

The conflict with your (Wynn) theme was resolved by choosing the “Default Page” AND disabling the page builder (for that particular/contact page). With that done, everything started populating as we’d been trying. I’ve left it in that setup for you.

However, once I got that running, I tested the CF7 contact form. It works, although you get the spinning arrow and no confirmation now. The message DOES go through, but the process never completes because of a javascript conflict, which appears to be with WP-Mail-SMTP; so, that’s leaving the fields completed and no confirmation for the person filling out the form.

I’m not seeing anything apparent but it is 5am and unfortunately I need to go to bed before a long week at work.

Given that the original problem was resolved, I would suggest closing out this thread. If you’re not able to resolve the sending issue with the CF7 website help/FAQ or that at the WP-Mail-SMTP, then feel free to open up a separate ticket.

Anyway, the mail will act like it’s sent when the WP-Mail-SMTP plugin is deactivated but it will act like it’s not when it’s activated. However, the actual end-result is the opposite (i.e. mail is only sent with the plugin active). I found this to be the case with the Wynn theme and the default/2015 theme. I also re-installed CF7 and tried adjusting some settings on WP-Mail-SMTP; all to no avail… :-/

I would say that I’d continue with that problem for you but this week looks to be really hectic for me at work and I’ve just been helping with the support forum (i.e. I’m not affiliated with the plugin but am just a girl trying to help others in her spare time). As such, I just don’t know how soon I’d be able to jump back in to help you more. Every other week is really, really busy for me and this week is one of the busy ones…

So, I’m sorry there’s a new issue but I’m glad we got your initial issue resolved. We made progress and a step in the right direction, though, AND you get to keep your Wynn theme. See, I told you we might be okay keeping CF7 and Wynn together, just like you wanted! We just had to keep at it. =)

~Kylee

P.S. Don’t forget to update/change your password =)