On my 2nd site Kraken doesn't seem to be working

2nd question. Could you program Kraken to include the size of the image? When I don’t have image sizes with my images, Google PageSpeed Insights docks me because it apparently takes longer to download an image when its dimensions aren’t included.

Right now, to include the dimensions. I’d have to deactivate Kraken, upload the image, then activate Kraken, upload the image again, put the image into my page and then go to TEXT and add the sizes from the Not-Kraken image…

That’s a process… so it would be great if you could program in this feature.

Karen

Hi there! Thanks for the messages, could you shoot an email to support at kraken dot io, and we’ll work this out with you.

I look forward to hearing from you!

Karim

You’ve certainly created a GREAT program. Will you be able to sustain it? I’d hate to think of losing it. ?? You might want to look at TablePress and how he asks for donations. ??

I shot an email. I didn’t get ANY help. What’s up with that?

I’m a lot less impressed with your plug-in…

When I wrote to you, as you asked, You said as an answer, apparently, that I had registered as a CC, Then when I asked you about that you didn’t know what CC meant, and I don’t know.

I’m horrified at the TERRIBLE level of help.

What does CC mean? I really hate your inability to give a clear answer.

Karen Kline

Hi Karen,

I searched our helpdesk for the term CC and it returns no results. I do not remember using the term CC, nor do I know what it means or refers to.

Can we please calm down here? Clearly there is a miscommunication somewhere down the line. I have sent you another email from our helpdesk.

-Karim

This is what your email says:

##- Please type your reply above this line -##

You are registered as a CC on this support request (562). Reply to this email to add a comment to the request.

It’s been two weeks and I don’t have any answer. I guess you’re so calm you’re inactive.

Karen