No Payments Show since 2 upgrades ago, DEBUG FAILS

Hi Jolly Roger have you checked to see what permissions are set up for that folder and files?

Hi, I am still trying desparately to access an error log in my wordpress domain located here: https://reefcrawl.com/wp-content/plugins/wordpress-simple-paypal-shopping-cart/ipn_handle_debug.log — I need to access it because the paypal shopping cart has just stopped working. Gone. I keep getting this error ——–>>>>> Forbidden You don’t have permission to access /wp-content/plugins/wordpress-simple-paypal-shopping-cart/ipn_handle_debug.log on this server. Apache Server at reefcrawl.com Port 80 —- I could really use some help on this one.

I have reviewed the file in question and it has proper permissions and also is owned by the correct user and group

Hi, if you cannot access your log file you should get in contact with your host and asked them to help you.

Also when you try to access the log file are you trying via FTP or through cPanel?

We spoke to host for two hours and they said it was set up correctly. Their only comment was that we needed too hire a developer on get the plugin developer to look at it.

We acccess the error log right out of the plugin setup panel.

See a screen shot here.

https://www.ReefCrawl.com/picture_library/Rectangular-Marquee.jpg

What does the error log file say?

server error logs say:
Sun Feb 22 04:18:29 2015] [warn] RSA server certificate CommonName (CN) `ip-xx-xx-xxx-xx.ip.secureserver.net’ does NOT match server name!?
[Sun Feb 22 04:45:24 2015] [error] [client 204.236.235.245] client denied by server configuration: /var/www/vhosts/Ourdomain.com/httpdocs/ReefCrawl/wp-content/plugins/wordpress-simple-paypal-shopping-cart/ipn_handle_debug.log
[Sun Feb 22 10:53:13 2015] [error] [client 98.25.130.52] client denied by server configuration: /var/www/vhosts/Ourdomain.com/httpdocs/ReefCrawl/wp-content/plugins/wordpress-simple-paypal-shopping-cart/ipn_handle_debug.log, referer: https://ourdoamin .com/wp-admin/options-general.php?page=wordpress-paypal-shopping-cart

Over and over again

plugin logs say all Success except:

Array
(
[wp_cart_id] => 1726
[ip] => 173.93.241.64
[coupon_code] => AQUARIUM
)
[02/22/2015 6:10 PM] – FAILURE :Invalid Seller Paypal Email Address : [email protected]
[02/22/2015 6:10 PM] – FAILURE :IPN product validation failed.
[02/22/2015 6:10 PM] – SUCCESS :Paypal class finished.

…but we can not access the logs via the wordpress link in the plugin page. We have to log in to our server each time.

Is your PayPal email address correct? Your IPN is also not correct.

In regards to your comment.

..but we can not access the logs via the wordpress link in the plugin page. We have to log in to our server each time.

Like I mentioned above if you cannot access your log files for what ever reason then there is something not set up correctly in your WordPress or some other security settings is blocking you. Unless of course you are login in with a none Admin account, which in that case you will not have the privileges to access these files.

It is very strange. It all worked fine, 2 updates ago. The email address is the same as always and correct, The ipn is the same and correct. No changes were made to the server. We’ll keep looking. We are missing capturing sales daily now. ?? Shouls we unistall and re-install plugin?? Would we lose the sales data (posts type) we already have? A reinstall of plugin could do it?

Hi Jolly Roger you should not loose any data if you uninstall and reinstall the plugin. But just to make sure create a backup first before you go ahead and uninstall the plugin.

Also can Enable Sandbox Testing before you uninstall the plugin.

Tried multiple installs, uninstalls, checked with server. Not working at all since we upgraded. Not sure how to procede.

We can now see the log. But still over 44 sales have failed to capture via IPN.

Where is the plugin’s setting to set the IPN Notification URL to coincide with paypal?

Hi Jolly Roger you need to add your URL into your PayPal IPN settings. You must make sure it is the correct URL. There is no settings to configure in the plugin. The IPN only looks for the URL.

Yes, OK, that is where it is. It is all correct there. We thought perhaps a setting in plugin we can’t find. Still erring on ipn. Same in sandbox. Are there any known plugin conflicts? We have disabled all, but curious.
Is there a paid version with support?
Thanks.

FYI: To see the error log without getting a permission error, we added the folowing to the .htaccess file.

<Files ~ “\.(log)$”>
order allow,deny
allow from all
</Files>

Without it, it would not show up. Said you do not have permission to view page etc etc etc…