Plugin will not update

  • rugglesatleisure

    (@rugglesatleisure)


    10 years ago

    I am very new to wordpress, so this could be a very obvious question – sorry if it is.

    The dashboard says WordPress, Woocommerce and Jetpack need updating. I have set them to update, gone away and come back hours later and they are still hanging.

    If I then do anything else, they fail and uninstall the plugin. Thank goodness I have Vault to restore the website.

    I have downloaded the newer version and thought about updating it by ftp, but don’t know if it will break it.

    I’ve tried the same task at least 5 times now, with no success.

    Am I missing something?

    My host is 123-reg

    Thank you in advance.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Moderator Jose Castaneda

    (@jcastaneda)

    THEME COFFEE MONKEY

    Have you tried to update via FTP? I know you say thought about it but, have you tried it yet? I have a similar issue a few months back with Jetpack as well and just resorted to updating via FTP and it worked fine. ??

    Thread Starter rugglesatleisure

    (@rugglesatleisure)

    Thanks Jose.

    Again, being so new to WordPress I am unsure how it works. If I uploaded the lastest version of jetpack into wp-content folder, would that over-write anything I have done in the wordpress dashboard on the website?

    WPyogi

    (@wpyogi)

    You can safely delete the old JetPack folder and then upload a new copy via FTP.

Viewing 3 replies - 1 through 3 (of 3 total)
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