Editing ticket not possible

  • Resolved 1BJK903

    (@1bjk903)


    10 years ago

    Hi all,

    I have this problem. Have installed the Members plugin, made a new role so that I can edit, view, create and reply to tickets..

    The problem: when I check the edit_tickets box, I can’t submit the tickets from the front-end. That’s weird of course..

    How can I get all capabilities to do for the users with those tickets?

    https://www.ads-software.com/plugins/awesome-support/

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author julien731

    (@julien731)

    You’re correct. The edit_ticket capability is for agents or above, and they can only create tickets / reply to tickets through the backend in order to correctly log all their actions. Front-end submission is for users only. Also, you should not give this capability to users, only agents and above.

    Thread Starter 1BJK903

    (@1bjk903)

    Thanks for the answer. But I want to give them full access to editing etcetera. Isn’t this possible? Cause if I go admin, I have not the permission to add a ticket via front-end, for example. I find that rather odd.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Editing ticket not possible’ is closed to new replies.