thumbnails="permanent" causes page not to render

It’s not an issue of file type, but of size and dpi, etc., of the images themselves. If the image is too large for your server to handle, it’s going to fail, trying to do so. In other words, it’s a server issue, not a File Away issue.

Apart from modifying your php.ini to try to boost your memory, take out all but one of the pngs from the directory, and try them each one at a time. For all the problem ones, you can create the thumbnail yourself and save it using File Away’s prefixing schema, then upload the thumbs to the same directory. Setting it to permanent, it will then find the thumb you added and not try to create one, thus not maxing out your server’s memory.

Makes perfect sense because the images are rather large.

how do i suppress the thumbnail image?

Yup. It’s an intensive process as it is, creating thumbnails. Web servers aren’t typically designed with high-res image reprocessing in mind.

All the best,
T

Suppress?

What you need to do is check the dimensions of one of the jpg thumbnails that File Away generated, then create comparable png thumbs in Photoshop or something, then save them like this:

original file: random-filename.png
thumb file: _thumb_sq_random-filename.png
or if wide: _thumb_wd_random-filename.png

use sq (square) or wd (wide), depending on your setting in the shortcode.

Then just upload those thumbs to the same directory as the originals, and File Away will use those instead of trying to create them.

yes it is doing that, but it also shows the thumbnail as a file.

Sorry, just saw your response. Are you in manager mode? Because that’s where it would show the thumbnail. I show them to you in manager mode so you can rename them if you’re renaming their source as well. You can probably hide them by adding: exclude="_thumb_" to your shortcode.

But if you are in manager mode, and others aren’t, then they won’t see the thumbnail file in the list.

perfect. that is the issue.