WordPress 4.2 trouble- I cannot access my website

Try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

If that does not resolve the issue, access your server via FTP or SFTP, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue (theme functions can interfere like plugins).

Hi James, Thanks so much.
This may be frustrating, but can you please walk me through this? I had been reading this elsewhere and it makes no sense to me. How do I get to “wp_options” in PHPmyadmin?

How do I get to phpMyadmin?

You open phpMyAdmin through your hosting provider’s control panel, open your database in there, and go into the _options table (it might be [something-else]_options).

The exact location of phpMyAdmin in your hosting provider’s control panel depends on your hosting provider. You may need to ask them.

Okay so I’ve done the first option and I still cannot access my website. Again, I am really really sorry but can you walk me through the next option please?

You need an FTP or SFTP client: https://codex.www.ads-software.com/FTP_Clients

If you don’t know your server’s FTP connection details, get them from your hosting provider.

Then, navigate to /wp-content/themes/ and rename the directory of your currently active theme.

So, for example, if your current theme is called Current Theme, you’ll change /wp-content/themes/current-theme/ to /wp-content/themes/broken-theme/

Okay I’m really sorry, I am currently on ftp on my hosting provider. How do I get to wp-content themes exactly?

I am really, really sorry, I need to be walked through this, I REALLY don’t want to screw anything up and this is not my forte….

You navigate FTP just like you navigate files on your computer. wp-content is a folder inside the folder where you installed WordPress.

So it will all be on my hosting provider? Because I don’t understand? How do I get to these files? I can’t get on wordpress.

I am on FTP on my host but I do not know where to go from there..

Okay James, sorry, scratch that, I have figured it out and found my way.. finally!

But quick question: do I have to rename the theme anything specific?

Or do I actually rename it “broken-theme/”?

Okay so everything is done, all troubleshooting was tried. I even tried renaming my “plugins” folder to “plugins.hold” and I still can’t see my website at all. Any idea what is going on/what else it could be?

Thank you again!

Try enabling debug – https://codex.www.ads-software.com/Debugging_in_WordPress

Hi WPyogi,

I’ve just done that. It was this right?

// Enable WP_DEBUG mode
define(‘WP_DEBUG’, true);

// Enable Debug logging to the /wp-content/debug.log file
define(‘WP_DEBUG_LOG’, true);

// Disable display of errors and warnings
define(‘WP_DEBUG_DISPLAY’, false);
@ini_set(‘display_errors’,0);

// Use dev versions of core JS and CSS files (only needed if you are modifying these core files)
define(‘SCRIPT_DEBUG’, true);