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Andi@DSM
(@andidsm)

9 years, 7 months ago

We use an ecommerce plugin on our photography website. When customers buy a digital image from our website, they receive the email with the link, but the following problem has suddenly arisen: when they open the link – it contains an empty file (0 bytes). If I disable my NextGen plugin, then the empty file problem is resolved. But I don’t want to disable NextGen.

Background: I have a Photocrati theme, but I chose to use another plugin for ecommerce. For at least 18 months everything worked fine together. On April 19 a customer notified me that their digital download didn’t work. The previous digital image sale was on March 9 and it was successful. So the problem occurred between Mar 9 and Apr 19. I contacted tech support at the ecommerce plugin and he spent some time looking into it and couldn’t figure out why it suddenly doesn’t work. He said no code has been changed. I contacted tech support at my host provider and he did some troubleshooting and determined that if I disable NextGen, then the problem with the empty digital file is resolved. I tested, and it’s true.

I don’t want to disable NextGen, because then my Home page slide show will disappear as well as various other images on the website. All of my images for sale (thousands) will still be visible because they are using the other plugin.

Question: Is NextGen now incompatible with other plugins which have file download functionality?

https://www.ads-software.com/plugins/nextgen-gallery/

Viewing 10 replies - 1 through 10 (of 10 total)

Plugin Contributor photocrati
(@photocrati)

9 years, 7 months ago

@andi@DSM – We were aware of one or two plugins that offered digital downloads and to the best of our knowledge we sorted out those issues.

As it is now, there is not much to work with as we do not know which plugin you are referring to.

– Cais.

Thread Starter Andi@DSM
(@andidsm)

9 years, 7 months ago

PhotoSeller

Thread Starter Andi@DSM
(@andidsm)

9 years, 7 months ago

The eCommerce plugin is PhotoSeller. And here is a link to a test gallery that I set up (free of charge) so that you can see the issue. https://www.deltasportsmagazine.com/sports-gallery/gallery180/ The password is Peter.

Thanks,
Andi

Plugin Contributor photocrati
(@photocrati)

9 years, 7 months ago

@andi@DSM – I do not believe we have any references to PhotoSeller having this download problem, could you provide a publicly accessible link to the plugin itself (read: the code) so we can further test this?

– Cais.

Thread Starter Andi@DSM
(@andidsm)

9 years, 7 months ago

Sorry–the code? Is this what you’re requesting? https://www.tipsandtricks-hq.com/wordpress-photo-seller-plugin

Plugin Contributor photocrati
(@photocrati)

9 years, 7 months ago

@andi@DSM – Is there a free version of their plugin (which seems to do most of what we already offer, especially with our NextGEN Pro plugin)?

– Cais.

Thread Starter Andi@DSM
(@andidsm)

9 years, 7 months ago

There’s no free version of photoseller. Are you able to troubleshoot this issue by using the test gallery on my site?

(I went with the photoseller plugin because the earlier version of NextGEN didn’t meet my needs.)

Plugin Contributor photocrati
(@photocrati)

9 years, 7 months ago

@andi@DSM – You are welcome to send us a Bug Report (https://nextgen-gallery.com/report-bug/) and include log in and FTP credentials for your WordPress installation so we can try troubleshooting directly.

Thanks!

– Cais.

Thread Starter Andi@DSM
(@andidsm)

9 years, 7 months ago

Bug report submitted

Plugin Contributor photocrati
(@photocrati)

9 years, 7 months ago

@andi@DSM – Thanks! I sent a response to it a short while ago … let’s continue the conversation in the Bug Report for the time being, too.

-Cais.

Viewing 10 replies - 1 through 10 (of 10 total)

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