Invoice generated when not required

  • Resolved Aeniss

    (@aeniss)


    9 years, 7 months ago

    Hi,

    My issue is your plugin auto-generates an invoice (and its number) at the same time an order is placed, in stead of being generated when either I do it or the order switches to completed. Isn’t is that the way it should work?
    Now, the problem is I have orders that have been placed, but not completed eventually. They ended as “cancelled” orders. The plugin automatically assigns an invoice number to that order – let’s say 1020. Then, even if I don’t generate the invoice and cancel that order, the next order will have 1021 as an invoice number. That way, my invoices are not respecting a sequential order. From invoice 1019, it skips to invoice 1021.

    Do you have a solution for this issue, please?

    Thanks.

    https://www.ads-software.com/plugins/woocommerce-pdf-invoices-packing-slips/

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Contributor Ewout

    (@pomegranate)

    Hello Aeniss,
    The solution is quite simple: don’t attach any invoice to emails that are sent out before the order is completed. The plugin does not generate an invoice or invoice number unless you attach it to an email or manually create it.

    So simply uncheck all emails in the General settings except the completed order email.

    Hope that helps!

    Ewout

    Thread Starter Aeniss

    (@aeniss)

    Thank you for your prompt reply Ewout.

    Unfortunately, if it was that simple it would have been fixed by now ??

    That was the first thing I checked. Actually it is the way I’ve kept it configured since the very beginning. I only have two boxes checked: Customer Completed Order email and Customer Invoice email.

    In spite of this settings, the plugin is still generating an invoice even without “touching an order”. I had an order that remained “untouched” until eventually I had to cancel it (so, not completed and not invoicing the customer). Nevertheless, the next order skipped a number and went to the next invoice number, as an invoice had been generated.

    Any suggestion, please?

    Plugin Contributor Ewout

    (@pomegranate)

    Are you perhaps looking at the order numbers rather than the invoice numbers?
    I am 100% sure an invoice number is only generated when an invoice is created (unless you have custom code that forces otherwise, for example the invoice number in the packing slip or packing slip filename, or in the woocommerce email text, etc).

    If you have placed any filters related to the PDF Invoice plugin in functions.php, please post all of them here. Did you make any modifications to the Simple template?

    If you’re only running a default configuration with the default templates, there must be something else at play here. If you send me (temporary) admin credentials at [email protected] I’ll take a look for you.

    Ewout

    Plugin Contributor Ewout

    (@pomegranate)

    I’ve had contact with Aeniss, and it looks like an invoice was probably created for these orders after all!

    Hi Ewout,

    Has this issue been fixed already in the latest version of the plugin?

    Plugin Contributor Ewout

    (@pomegranate)

    Hello Pieter,
    This appeared to be a non-issue and indeed an invoice was already created for these orders. Double check your email settings and ask if someone else didn’t accidentally press the invoice button in the admin!

    Kind regards,
    Ewout

    Hi Ewout,
    i’m desperate for the same problem of Peter.
    How did you solved it? did you?
    i’ve set the plugin to don’t attach any invoice to emails that are sent out before the order is completed.
    But as soon an order is request the plugin generate the pdf invoice and the Packing Slip.
    The two pdf are in my panel area but it already has generated a number. so if one order in not being payed or cancell the following invoice has a sequencial number. What can I do to make the plugin generate the pdf invoice file only after the completed order?

    thank you for your help and attention…
    i’m really stuck by this problem.

    Plugin Contributor Ewout

    (@pomegranate)

    Hello Lisangel,
    This issue and all similar issues appeared to have 1 of these 2 possible causes:

    • Somebody pressed the buttons (note that the buttons are displayed regardless of whether the PDF has been created!)
    • The email attachment settings, for example if you have checked the box for the admin new order email (which is always sent!), or the processing email (which is also sent for on-hold orders). The safest is to only check the ‘completed’ and ‘invoice’ emails.

    Hope that helps!

    Ewout

Viewing 8 replies - 1 through 8 (of 8 total)
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