Jetpack seems to have broken my site, how do I save it?

  • When I go to my site:
    https://www.kyledurfee.com

    It comes up with an error:

    Warning: require_once(/home/content/49/9004849/html/hello/wp-content/plugins/jetpack/3rd-party/3rd-party.php) [function.require-once]: failed to open stream: No such file or directory in /home/content/49/9004849/html/hello/wp-content/plugins/jetpack/jetpack.php on line 84

    Fatal error: require_once() [function.require]: Failed opening required ‘/home/content/49/9004849/html/hello/wp-content/plugins/jetpack/3rd-party/3rd-party.php’ (include_path=’.:/usr/local/php5/lib/php’) in /home/content/49/9004849/html/hello/wp-content/plugins/jetpack/jetpack.php on line 84

    When I try to go to the administration panel to fix it, it gives me another error:

    Fatal error: Cannot find a library with slug admin-pages/class.jetpack-landing-page. in /home/content/49/9004849/html/hello/wp-content/plugins/jetpack/require-lib.php on line 27

    What do I do to fix this? I’ve seen other threads talk about using FTP things or deleting Jetpack manually, but I don’t have a clue how to get rid of Jetpack when I can’t access the admin site.

    Thanks!

Viewing 5 replies - 1 through 5 (of 5 total)

  • I’m having same problem https://www.boxingletstalk.com

    Hi Kyle and Boxingletstalk,

    Question: do any of you have access to your ftp accounts? (or know a bit about ftp client usage)

    If so, you should try to access it using a ftp client (eg. Filezilla) with your access information, go to the base directory of your website, then head over to

    wp-content > plugins

    and then inside “plugins” right click over the jetpack folder and delete.

    As your admin panel seems to have crashed you can either rename the jetpack folder or erase it, but the best option remains to erase it as you’ll probably have to reinstall the plugin.

    The second best option is to download jetpack manually, unzip it, and via your ftp client, to upload its contents inside of the previous jetpack folder, overriding the files that were in there. That should do it.

    Buzz if/ or when you try it. Hope it helps.

    Thread Starter kyledurfee

    (@kyledurfee)

    What if you don’t have access to it using an ftp account/client? Is there any hope?

    Hi Kyle,

    If the control panel has crashed in such a manner that you cannot see past the error in WP-Admin, probably not. (If you can see the wp-admin dashboard in spite of the error, do it through the panel anyway)

    If you have access to your hosting provider you can either set up your ftp or you can do it over out on phpmyadmin (as in https://www.webhostinghero.com/manually-disable-wordpress-plugins/) or through the command line if you have ssh access. But these are much more dangerous options and the chances of messing up while doing it are much larger.

    The easiest way seems to be over ftp.

    I will try it. I think I do have a ftp account but never used it

Viewing 5 replies - 1 through 5 (of 5 total)
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