Can't Complete Purchase Bug – WP eCommerce
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My client, Wanda, had a website that had become outdated and was experiencing a javascript error that did not allow her customer’s to select what state/region they were from and thus didn’t allow for calculated shipping. Originally, we paid a developer around $1000 to integrate Webgility into her theme so her sales information would transfer to her quickbooks account. After finding out her theme, Bravo, was no longer supported and causing the error, we decided to get her a brand new theme, Blanco, that was approved for Getshopped/WP eCommerce and well supported.
https://themeforest.net/item/blanco-responsive-wordpress-wooecommerce-theme/2755246
https://8theme.com/demo/blanco-wp/After installing and setting everything up with the new theme, we found that although the shipping bug was fixed, when a customer clicks the “Purchase” button, it takes them back (slides back the page) to the Billing/Shipping info page and never allows them to complete their purchase. It will do this over and over.
After speaking to the developer’s of the theme they said:
“The same issue persists with default WordPress theme.
You can check it yourself activating Twenty Thirteen or Twenty Fifteen theme in Appearance > Themes.
In this case you have to contact WP-eCommerce support and ask them to check the issue.”I’ve had several people try this in different browsers.
I have sent several emails to WP eCommerce and posted twice and still have yet to get any help. It’s been a few weeks and my client is loosing money everyday. This is my last resort or I’m switching platforms.
Client’s website:
https://www.wheretobuyessentialaromatherapyoils.comPlease respond immeditaely.
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