Publicize email never arrives

Hi there! I had a look at your site, and everything appears to be working correctly on our end.

Please note, subscribers may not receive emails immediately after a post is published. It’s also possible that subscription emails have gotten incorrectly marked as spam. As such, could you ask your subscribers to check their spam folders?

If you do continue to experience issues, could you please provide me with some of the email addresses that are not receiving the emails? You can contact us privately here:
https://jetpack.me/contact-support/

Then I can look into things on our end and make sure the emails are being sent correctly.

Thanks!

Thanks Ryan,

I sent a message with some of the emails. I should specifiy this is the email sharing button,not a subscription issue.

If you click the email sharing button and enter details in the popup everthing appears to work correctly but no email ever arrives and does not end up in the spam folder. All the other sharing buttons function correctly as does the print button.

Any assistance would be great,

Thanks,
Johan

Hi Johan, thanks for clarifying! The first thing to check is whether any other plugins on your site may have a conflict. Please check our Known Issues list here:
https://jetpack.me/support/getting-started-with-jetpack/troubleshooting-tips/

You can also try to deactivate all plugins on your site, and see if that resolves the issue. If it does, then activate them one at a time to determine which is causing the conflict.

If that doesn’t help, please rule out a theme conflict by temporarily changing your site’s theme to a default theme (such as Twenty Fifteen) and trying again.

Please let me know how that works for you and then we can go from there!

Thanks Ryan but no luck. I tried disabling plugins and also switched to a default theme without success. Nothing in the troubleshooting or known issue to help either.

Just wondering how and from where the email gets sent because it appears to work and says the email is sent. So either it is not actually getting sent or the email is getting blocked. All the other sharing buttons work without problem and the button itself appears to as well.

Hopefully something will work.

Thanks,
Johan

The email sharing button uses a function named wp_mail to send out emails. It’s the same function that is used by WordPress to send you comment notifications, or notifications about new users registering on your site.

You can check if that function works properly by leaving a comment on your site and checking if you receive an email. Alternatively, you can use this plugin to check:
https://www.ads-software.com/plugins/check-email/

If you find issues with that function, you could use a plugin like this one to configure your WordPress installation to use a specific email service:
https://www.ads-software.com/plugins/wp-mail-smtp/

If the function appears to be work properly, it means that Jetpack’s emails are filtered out before they can reach your inbox:

• They can be filtered out by your server before they even get sent out; your hosting provider should be able to check their server email logs to find out if the emails were blocked.
• They can be filtered out by your email provider. If you don’t find the emails in your spam folder, you might want to try to send out Jetpack emails to another email address, and see if you keep experiencing issues. You can do so by using this option in the contact form builder:
  https://jetpack.me/support/contact-form/#jp-carousel-723

Let me know how that works for you!

@johan_kok, I notice you’re site’s MX is registered to GoDaddy, and that your domain has no SPF configured.

If you are sending email from [email protected], for example, to say [email protected], there’s a good chance Google will delete all the emails upon receipt (we call this a black hole) until you set up SPF properly.

Instructions: https://www.mail-tester.com/spf/godaddy

@jasonhendriks: thanks for the additional info!

@johan_kok: let me know how that above works for you!

Hi Ryan and Jason,

It’s finally solved. I first tried the SPF record to no avail but setting up sending via gmail worked with the aid of a plugin. Note the WP Mail SMTP does not appear to work with Godaddy hosting. Ports 25, 465, 587, etc. are all blocked. I had to use another plugin (Postman SMTP) with Gmail account and API to get it to work. It’s a bit of a drawn out process but the Postman SMTP plugin gives good instructions.

In summary, it’s not a jetpack issue.

Cheers,
Johan

Sorry, forgot to add. Thanks heaps for your assistance. I would not have been able to solve it without your help.

Regards,
Johan

I’m glad to hear that you were able to get this resolved! Please don’t hesitate to let me know if you experience any further trouble.

@johan_kok, I’m glad you got it working! And I’m glad Postman was a fit for you and Jetpack.