• Resolved ebrains2003

    (@ebrains2003)


    I was able to login over the weekend, but this morning, I can’t get into either of my WP sites. Login screen just refreshes to the same screen. If I use wrong password, it says so, so it seems to be accepting the password. I tried resetting the password, anyway, but the email link for resetting the password says, “Sorry, that key does not appear to be valid.” I can reset the password using the edit link in Softaculous, but, again, my login screen just refreshes to the same login screen with no errors. I’ve cleared my browser cache and cookies (and tried other browsers that had never been used for logging in). Nothing works. Thoughts? This seemed to start after the 4.2.2 update.

Viewing 15 replies - 1 through 15 (of 16 total)
  • Moderator t-p

    (@t-p)

    If I use wrong password, it says so, so it seems to be accepting the password. I tried resetting the password, anyway,

    If your password was being accepted why did you reset it? Looks like you may have complicated things for yourself.

    I can reset the password using the edit link in Softaculous, but, again, my login screen just refreshes to the same login screen with no errors.

    Have you tried:
    – Flushing any caching plugins you might be running, as well as server and/or browser caches.
    – deactivating ALL (yes all) plugins temporarily to see if this resolves the problem (plugin functions can interfere). If this works, re-activate them individually (one-by-one) to find the problematic plugin(s).
    – If you can’t get into your admin dashboard, try resetting the plugins folder by FTP. Sometimes, an apparently inactive plugin can still cause problems. Also remember to deactivate any plugins in the mu-plugins folder (if you have created such folder). The easiest way is to rename that folder to mu-plugins-old.
    – If that does not resolve the issue, try switching to the unedited default Twenty Fifteen theme for a moment using the WP dashboard to rule out any theme-specific issue (theme functions can interfere like plugins). If you don’t have access to your admin area, use FTP or whatever file management application your host provides. Navigate to /wp-content/themes/ and switch to the default theme by renaming your current theme’s folder by adding “-old” to the end of the folder name. Alternately, you can remove other themes except the default theme. That will force your site to use it.
    – If all the above steps do not resolve the issue, then try MANUAL updating. Download a fresh copy of the WordPress .zip file to your computer, unzip it, and use that to copy up all files and folders EXCEPT the wp-config.php file and the /wp-content/ directory. You may need to delete the old copies of files & folder on your server before uploading the new ones. Read the Manual Update directions first.
    If you haven’t already done, always backup everything (including your database) before doing any actions, just in case something really goes wrong.

    Thread Starter ebrains2003

    (@ebrains2003)

    If your password was being accepted why did you reset it? Looks like you may have complicated things for yourself.

    I reset it because nothing else worked. It’s no big deal – was able to change it back. I’m more concerned why the WP email password reset does not work. What’s up with that?

    I will try some of your other suggestions about the plugins once I’m sure I have a valid backup. I did a WP backup this morning, but when I downloaded it, the file was no good. I suspect I ran out of disk quota during the backup (It was at 75% before the backup and it was 98% after the backup. All I can figure is it ran out of space and left me with a truncated backup. I tried bumping up the quota on that account, but there seems to be an issue in WHM with that function, so I have an open ticket with my data center to look at that. I’m about ready to move all of my accounts to a new data center, if I even stay in the web hosting business.

    – If that does not resolve the issue, try switching to the unedited default Twenty Fifteen theme for a moment using the WP dashboard to rule out any theme-specific issue (theme functions can interfere like plugins).

    You must have just cut and pasted your answer because don’t I need to be able to login in order to access the WP dashboard?

    Moderator t-p

    (@t-p)

    I’m more concerned why the WP email password reset does not work. What’s up with that?

    You mean E-mailed passwords are not being received? If that’s the case, have a read of this codex: https://codex.www.ads-software.com/FAQ_Troubleshooting#E-mailed_passwords_are_not_being_received
    – Also, ask your hosting provider if any of their SMTP filtering rules have changed recently.

    Thread Starter ebrains2003

    (@ebrains2003)

    That’s not what I said. I said the email link to RESET my password failed for “Sorry, that key does not appear to be valid.” I obviously had to receive the email in order to get that error message after clicking the link.

    Mine is doing the same thing. I renamed plugin folder and theme folder still doesnt work!

    I just try manual wordpress upgrade and still not working

    Thread Starter ebrains2003

    (@ebrains2003)

    Mine is doing the same thing. I renamed plugin folder and theme folder still doesnt work!

    That is why I created this post – I figured there was a good chance someone else is having the same problem!

    It’s happening on 2 different wordpress sites of mine

    Moderator t-p

    (@t-p)

    @ohmichea,

    As per the forum rules, please start your own thread. That way you stand a good chance of getting full attention to your specific issue. Despite any similarity in symptoms, your issue is likely to be completely different because of possible differences in physical servers, accounts, hosts, plugins, theme, configurations, etc. Thus one problem, on one setup is not indicative of the functionality and reliability of an application as a whole. So, please review how and where to post in this support forum: https://codex.www.ads-software.com/Forum_Welcome#Where_To_Post

    Thread Starter ebrains2003

    (@ebrains2003)

    On a whim, I tried to create a new user on my site. I got this error:

    Register For This Site
    ERROR: Couldn’t register you… please contact the webmaster !

    I’m posting it here because it is probably related to my admin login problem.

    FYI, I disabled all of my plugins via phpMyAdmin as instructed. It made no difference. I cleared my browser cache and can see the plugins are disabled, but I can’t login as my admin username and I can’t register as a user.

    Just for the sake of documentation, my server is running:
    CENTOS 6.6 x86_64 kvm – server WHM 11.48.4 (build 4).

    I don’t believe that changed over the weekend. According to the change log, my server’s cpanel software updated on 5/20/15.

    Thread Starter ebrains2003

    (@ebrains2003)

    Oh, yeah. I also deleted this account and then restored it from a cpanel backup from May 15th. I still could not login. I would have thought that would have effectively rolled back the site to 4.2.1 or whatever it was at that time. This is a real head-scratcher. I know for a fact I logged in and created a new post over the weekend, so it was working as recently as then.

    who is your host ebrains

    Thread Starter ebrains2003

    (@ebrains2003)

    It is my own hosting company using a managed VPS. I still haven’t gotten a response from the data center about the quota issue. I’m afraid I will have to move to another data center. There is no reason for not hearing a reply after 6+ hours.

    Thread Starter ebrains2003

    (@ebrains2003)

    The data center finally got in touch with me. The quota issue I mentioned was because the /tmp partition on my VPS had gotten set to read-only. When they fixed that, my login issues with WordPress went away. I’m not sure what happened over the weekend to cause that, but I will inquire further to try to find out. Issue closed.

    Moderator t-p

    (@t-p)

    glad to know it ??

Viewing 15 replies - 1 through 15 (of 16 total)
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