An Unexpected Error Occurred.

  • Resolved ACEkin

    (@acekin)


    9 years, 5 months ago

    When I visit the Live Traffic page in Wordfence, the banner at the top says “An Unexpected Error Occurred. Something may be wrong with www.ads-software.com or this server’s configuration.”

    I have checked with an external service and my site seems clean, no malware, not black-listed, etc. But the error message persists. I also noticed that when I enter WP Dashboard on my site, the site stats do not show until I click on the page, somewhere, anywhere. This behavior is consistent whether Wordfence is activated or deactivated. Is it likely that there is something going on on www.ads-software.com or does this message indicate a totally different issue?

    Cemal

    https://www.ads-software.com/plugins/wordfence/

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter ACEkin

    (@acekin)

    Update:

    The message I kept seeing on the thin banner when I went to view Live Traffic happened to be the last message WF recorded a while back for some reason. Here is how I resolved it:

    1. Downloaded WordPress 4.2.2, and uploaded the WP-INCLUDE folder on top of what I had
    2. I ran a new WF scan which finished with no errors and that banner message also disappeared.
    3. The error message disappeared from the WF banner on top of the Live Traffic pages

    Originally I got the impression that it was a current problem that kept refreshing on the banner, it turned out to be the last incident WF recorded. It may be advisable, after a kind of an alarming error message to recheck to verify the error was persisting rather than showing the last message.

    The way I resolved the issue is simple, and turned out to be effective as well. The message has not returned yet.

    Cemal

    I experienced the same problem today. After calming myself down from a panic that my site might be a target of an attack, I did a quick look around, on Wordfence as well as the whole site in general. A quick check with the Wordfence Scan showed a “New Issue”, which was a plugin that needed an update. But the funny thing is that I had already updated it (first thing I do every time I login), so it shouldn’t even show up.

    Logic would have it that any new updates would have removed the alert on the need of an update on that particular item. But when I checked it, the “New Issue” warning was still there. So I did a manual scan, upon which everything was indicated as clear. Then I did a check again. This time around, the banner at the top was cleared of the error message.

    I don’t think this is a big issue, but for non-technical people (present company included), it might appear that the sky is falling.

    Plugin Author WFMattR

    (@wfmattr)

    @polyisoprene: Thanks for the input. Currently, the scan results are essentially like a daily report, so they don’t get updated until the next scan runs, but I see how it would be helpful to automatically remove the notice about plugin updates if the plugin has just been updated.

    I’ll check on the issue with the warning about reaching the WordPress servers too. Wordfence turns on extra error reporting, so it sometimes catches error messages from other plugins, or the WordPress core itself (as in this case).

    I’ve sent these on to our dev team with reference numbers FB1179 and FB1180. I can’t guarantee they will be implemented or tell how long they may take if so, but they will be evaluated. Thanks again!

    -Matt R

    Thanks Matt. Good to know that there are people looking into issues like this. Don’t regret using Wordfence.

    Cheers.

Viewing 4 replies - 1 through 4 (of 4 total)
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