• Resolved johnymas

    (@johnymas)


    Hi

    I got error 500 with last update to version 3.3.28.
    I think it’s something wrong with code.

Viewing 12 replies - 1 through 12 (of 12 total)
  • Theme Author presscustomizr

    (@nikeo)

    Hi @johnymas,
    Thanks for reporting this.
    Does it happen on both admin and front end ?
    If you can access your wp admin, can you try to disable your plugins and see if it solves the issue ?
    Thanks ??

    Thread Starter johnymas

    (@johnymas)

    Hi

    Yes it it happened on both pages but now seems to be ok. I’ve successfuly updated four web pages to version 3.3.28.

    Theme Author presscustomizr

    (@nikeo)

    Weird, do you have any idea of what could have caused this issue ?
    Thanks for your help !

    Thread Starter johnymas

    (@johnymas)

    Did you change anything?

    Theme Author presscustomizr

    (@nikeo)

    Yes there are changes (not major ones) as listed in this changelog, but the theme successfully passed our tests before being released.

    How did you solve the initial issue ? Just by reuploading the theme ?

    Thread Starter johnymas

    (@johnymas)

    here is how I rescued this problem.
    Firstly I deleted customizr folder from themes and then I copied old customizr folder back (two or three version older) and then it started to work autamaticaly.

    Theme Author presscustomizr

    (@nikeo)

    Ok, so you’re currently running a theme version prior to 3.3.28 or did you re-update to the latest now ?
    Thanks

    Thread Starter johnymas

    (@johnymas)

    re-updated to the latest. Now I’m runnig theme version 3.3.28 and everthing’s working great.

    Theme Author presscustomizr

    (@nikeo)

    ok fine then. this will stay quite mysterious but the important point is that it’s working for you !
    :)Many thanks for your help !

    I think I have the same problem on jts.glezer.co.il (it’s my dev site):

    Warning: require_once(/home/yaagle/jts.glezer.co.il/wp-content/themes/customizr/inc/class-fire-widgets.php): failed to open stream: No such file or directory in /home/yaagle/jts.glezer.co.il/wp-content/themes/customizr/inc/init.php on line 175

    Fatal error: require_once(): Failed opening required ‘/home/yaagle/jts.glezer.co.il/wp-content/themes/customizr/inc/class-fire-widgets.php’ (include_path=’.:/usr/local/lib/php:/usr/local/php5/lib/pear’) in /home/yaagle/jts.glezer.co.il/wp-content/themes/customizr/inc/init.php on line 175

    Theme Author presscustomizr

    (@nikeo)

    @jts_il : the problem should be fixed now. The wp.org server copy of the theme was incomplete. (confirmed by the server admin)

    Thread Starter johnymas

    (@johnymas)

    Is there any possible way to prevent getting error when theme updates is set to auto update?

Viewing 12 replies - 1 through 12 (of 12 total)
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