Jigoshop Cart-Not Updating For Guests

  • Resolved dickey1

    (@dickey1)


    9 years, 8 months ago

    Hello Jigoshop!
    I’ve noticed our shopping cart doesn’t update properly when gusts check out. You click the “add to cart” button on the product page and the page reloads, but there is no box that pops up and say your items have been added to the cart and the cart icon in the top right corner shows it has nothing in it. If you navigate to another page, the cart still shows nothing. If you click on the shopping cart icon, it shows the correct items in the cart and the cart updates just fine when I’m on the cart page.

    I’ve read other forums and they all offer different suggestions, so here is my system, info.

    ### WordPress Environment ###

    Home URL: https://dickeybub.net
    Site URL: https://dickeybub.net
    Jigoshop Version: 1.17.7
    Jigoshop Database Version: 1503180
    Log Directory Writable: ? To allow logging
    make /home3/dickey/public_html/wp-content/uploads/jigoshop-logs/ writable or define a custom JIGOSHOP_LOG_DIR.

    WP Version: 4.2.2
    WP Multisite: –
    WP Memory Limit: 96 MB
    WP Debug Mode: –
    Language: en_US

    ### Server Environment ###

    Server Info: Apache
    PHP Version: 5.4.38
    PHP Post Max Size: 64 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 10000
    SUHOSIN Installed: –
    MySQL Version: 5.5.42
    eAccelerator: ?
    APC: ?
    OpCache: ?
    Short Open Tag:
    Allow URL fopen:
    Session:
    Cookie Path: /
    Save Path: /tmp
    Use Cookies:
    Use Only Cookies:
    Max Upload Size: 64 MB
    Default Timezone is UTC:
    fsockopen/cURL:
    SoapClient:
    Remote Post:
    Remote Get:

    ### Server Locale ###

    decimal_point: .
    thousands_sep: N/A
    mon_decimal_point: N/A
    mon_thousands_sep: N/A

    ### Active Plugins (18) ###

    Akismet: by Automattic – 3.1.2
    Cyclone Slider 2: by Nico Amarilla – 2.10.0
    Easy Review Builder: by dyerware – 0.8
    Embedly: by Embed.ly Inc – 3.2.1
    Mobile Theme Featured images for Jetpack: by Jeremy Herve – 1.5
    Jetpack by WordPress.com: by Automattic – 3.5.3
    Jigoshop Authorize.net PRO Gateway: by Jigoshop – 1.2.2
    JigoShop Advanced Ajax Layered Navigation: by Sixty One Designs – 1.0.2
    Jigoshop PDF Invoices: by Jigoshop – 3.0.1
    Jigoshop UPS Shipping Method: by 61 Designs – 1.0.8
    Jigoshop: by Jigoshop Limited – 1.17.7
    Kwayy HTML Sitemap: by Kwayy Infotech – 3.1
    Limit Login Attempts: by Johan Eenfeldt – 1.7.1
    Mobile Website Builder for WordPress by DudaMobile: by DudaMobile – 1.0.5
    Sucuri Security – Auditing, Malware Scanner and Hardening: by Sucuri
    INC – 1.7.11

    TinyMCE Advanced: by Andrew Ozz – 4.1.9
    WordPress HTTPS: by Mike Ems – 3.3.6
    WP Super Cache: by Automattic – 1.4.4

    ### Settings ###

    Taxes Enabled:
    Shipping Enabled:
    Force SSL:
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2

    ### Jigoshop Pages ###

    Shop Base: #203 – /all-products/
    Cart: #5 – /cart/
    Checkout: #11 – /checkout/
    Pay: #12 – /checkout/pay/
    Thanks: #13 – /checkout/thanks/
    My Account: #7 – /my-account/
    Edit Address: #8 – /my-account/edit-address/
    View Order: #10 – /my-account/view-order/
    Change Password: #9 – /my-account/change-password/
    Track Order: #6 – /order-tracking/
    Terms: #4580 – /terms-and-conditions/

    ### Taxonomies ###

    Product Types: configurable (configurable)
    downloadable (downloadable)
    external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    virtual (virtual)

    ### Theme ###

    Name: Maya Shop
    Version: 2.7.9
    Author URL: https://yithemes.com/
    Child Theme: ? – If you’re modifying Jigoshop or a parent theme you didn’t build personally we recommend using a child theme. See: How to create a child theme
    Jigoshop Support: Not Declared

    ### Templates ###

    Overrides: maya/index.php
    maya/jigoshop/loop-on_sale.php
    maya/jigoshop/loop-shop.php

    https://www.ads-software.com/plugins/jigoshop/

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Author MWSGD

    (@mwsgd)

    Your other thread is marked resolved. Is this still open?

    Hi dickey1,
    Could you provide please with an example link? it is probebly some jQuery problem.

    Thread Starter dickey1

    (@dickey1)

    Yes, this thread is still open, I accidentally posted twice.

    Vasili, do you just need the link to my website?
    https://dickeybub.net/

    If you need some other example link, please explain.

    dickey1,

    Have you activated some Woocommerce plugin? if you do deactivate it and try again, see if it helps to fix your issue.

    Thread Starter dickey1

    (@dickey1)

    I don’t have any WooCommerce plugins activated or installed on my website. I assume the author would be “WooCommerce.”

    You mentioned it could be a jQuery problem. How can I determine if it has something to do with that?

    Good morning dickey1,

    To check jQuery problem open your browser console, ( press CTRL + Shift + J on Chrome or Firefox ) and see what happens when you press ” add to cart ” button.

    Often when cart is not updating it is a cashing problem, if you have some sort of caching/pagespeed plugin, Turn that off and see if it fixes it. Also you can try to switch off all plugins that are not connected with Jigoshop, deactevated them one by one and see if the cart is updating correctly.

    Thread Starter dickey1

    (@dickey1)

    Good Morning Vasili,
    Thank you for sticking with me through this as we figure what’s going on with my cart. I did what you suggested (CTRL + Shift + J) and I have two warnings or errors that popup.

    Use of getPreventDefault() is deprecated. Use defaultPrevented instead. notes-widget.min.js:2:0

    This site makes use of a SHA-1 Certificate; it’s recommended you use certificates with signature algorithms that use hash functions stronger than SHA-1.[Learn More]

    Do either one of these have something to do with the shopping cart not working? I’m unfamiliar with error coding and such, so I have no idea what I’m looking at with these two warnings.

    Also, I wanted to remind you that my shopping cart works fine if I’m logged into WordPress as a user. The cart updates flawlessly. So just when a guest checks out is when the cart doesn’t work properly.

    Thread Starter dickey1

    (@dickey1)

    Hello Vasili!
    I think I figured out the problem. I began reading some other support tickets and found a suggestion that has worked for me!

    Someone mentioned that I should turn “caching off” in my WP Super Cache plugin. I still kept the plugin activated, but this seemed to fix the shopping cart issue I was having with guests.

    Do you know if turning off cache is a bad idea?

    Hi, dickey1

    I’m glad that the problem is solved. Well turning off the Cache plugin does not affect your site’s functionality but “charges” more the server, Cache is temporary data kept in the memory to not make always queries to database. Users of your site will not notice if caching is turned off or on.

Viewing 9 replies - 1 through 9 (of 9 total)
  • The topic ‘Jigoshop Cart-Not Updating For Guests’ is closed to new replies.