Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor Ewout

    (@pomegranate)

    Hello Ivan,
    While I’m officially not allowed to handle premium support via this forum, the answer is quite simple: you need to create the refund on the product level rather than at the level of the totals. Check the documentation here:
    Creating a refund/credit note

    Please contact us at [email protected] if you have any other questions!

    Ewout

    Thread Starter ipekarik

    (@ipekarik)

    Hi Ewout… Thanks, that solved it!

    The link you provided is broken, though, but you gave me enough information to solve the issue. Thanks!

    P.

    Plugin Contributor Ewout

    (@pomegranate)

    Fixed the link – it was missing http ??

Viewing 3 replies - 1 through 3 (of 3 total)
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