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  • Resolved signalboost

    (@signalboost)


    9 years, 4 months ago

    Hello!

    Firstly, thanks for this plugin. It’s pretty good and does a lot ‘straight out of the box’ – I agree with previous comments regarding hard coded elements and styling so am really looking forward to future releases!

    My issue is that all replies (from either end) are added to the ticket but without the body content! I have deactivated all other plugins and switched to Twenty Fifteen theme but the problem is still ocurring.

    Please help!

    https://www.ads-software.com/plugins/js-support-ticket/

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author JoomSky

    (@rabilal)

    Hi,

    Most probably it conflict with other plugin.
    Open a support ticket, we need some private information to check the problem.
    https://joomshark.com/index.php/jstickets

    Regards,
    Ahmad Bilal

    I have the same problem. Any fix?

    Plugin Author JoomSky

    (@rabilal)

    Hi,

    Fix of reply problem.

    Edit
    ../plugins/js-support-ticket/modules/reply/model.php

    Find     (line number 75)
    ‘message’ => wpautop(wptexturize(stripslashes($data[‘message’]))),

    Replace with
    ‘message’ => wpautop(wptexturize(stripslashes($data[‘jsticket_message’]))),

    Regards,
    Ahmad Bilal

    Thread Starter signalboost

    (@signalboost)

    Are you planning on releasing an update to the plugin rather than getting users to hack the plugin?

    I have installed Awesome Support as well as I cannot release a project to a client and have them update a plugin that then breaks.

    Cheers anyway.

    That worked, thank you.

Viewing 5 replies - 1 through 5 (of 5 total)
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