How to recover website afte white screen of death because of code to php file

  • Resolved lobster1

    (@lobster1)


    9 years, 7 months ago

    Hi,

    I’ve followed the 3 steps indicated to install the plugin. After copying a line of code (Step 3) to a php file, <?php echo do_shortcode(‘[prisna-google-website-translator]’); ?>”, I got the dreaded white screen of death and I cannot recover my website since. It has been 2 days now. My site is out. It is my company’s website. Please help.

    [I now understand, I was supposed to only do 1 step. Your instructions don’t make it clear they are options. Instructions imply all steps are necessary. I am not the only who had pbs with it.]

    Thanks

    https://www.ads-software.com/plugins/google-website-translator/

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Prisna

    (@prisna)

    Hello,

    you should modify that PHP file again, and remove the code you inserted. Most configuration panels, such as cPanel, have File explorer; or you can also open a FTP connection to your server, download the file, edit it and upload it again.

    Let me know if you have any other question.

    Plugin Author Prisna

    (@prisna)

    It’s been a week already, I’m marking this as resolved now.

Viewing 2 replies - 1 through 2 (of 2 total)
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