Scheduled backups never run

  • Resolved Kostianification

    (@kostianification)


    9 years, 7 months ago

    I recently remade my entire website, the french part is not up yet because I’m waiting on the translation but I figured I would still set up UpDraft Plus and start backing up all the content and databases.

    After giving it access on FTP (with successful test) and setting everything up as I have done on other websites, the scheduled backups are simply not running. I went and looked in the folder on my FTP to see whether maybe it’s only the log that doesn’t come up but the folder is empty. I also went through the list of things on this link here:

    https://updraftplus.com/faqs/my-scheduled-backups-do-nothing-backup-now-stops-midway/

    When doing the Debug Full Backup, the back up starts but either stops in the middle or never finishes because when I come back to the same page after a few minutes it first show the process but then it always says “No backup has been completed”. On the same hosting account (c-panel with Godaddy) I have another website that lately started backing up twice in the same day.

    https://ttbagroup.com is the master folder, root-domain. This is the one that doesn’t backup.
    https://pubstpaul.com is inside addon domain folder. This is the one that backsup twice.

    I uploaded a copy paste of the log file here https://pastebin.com/V8asgia4

    Let me know if anyone can help with this.

    https://www.ads-software.com/plugins/updraftplus/

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author David Anderson / Team Updraft

    (@davidanderson)

    Hi,

    Scheduled backups are actioned via the WordPress scheduler. So, if they don’t run, then the WordPress scheduler in your WP install is not working. A good plugin to investigate this with is WP Crontrol. The link you’ve posted has a list of all reasons we’ve ever seen why a WP scheduler is not working, and work-arounds to apply; you should try the work-arounds given even if you’re not sure of the cause.

    David

    Thread Starter Kostianification

    (@kostianification)

    When I click back up now, the back up starts it just never finishes. Tries and tries again until I guess it simply gives up. Would that still categorize the problem as with the scheduler?

    Plugin Author David Anderson / Team Updraft

    (@davidanderson)

    Hi,

    Yes… hence the title of the FAQ article: “My scheduled backups do nothing, or “Backup Now” stops mid-way”.

    David

    Thread Starter Kostianification

    (@kostianification)

    Hi,

    so I added both these lines to php-config.php
    define(‘DISABLE_WP_CRON’, false);
    define(‘ALTERNATE_WP_CRON’, true);

    As well as this line into my .htaccess (replacing a.b.c.d. with my IP)
    Allow from a.b.c.d
    Satisfy Any

    I also spoke with my hosting company (Godaddy) and they said everything should be working fine.

    This website https://pubstpaul.com is backing up perfectly, twice every day, with an interval of 8 minutes, even though the setting is set at only once
    This website https://ttbagroup.com starts the backup process but never finishes it

    I am getting update notifications for my plugins no problem so I tend to believe the scheduler is working fine by now.

    Any ideas as to what might be causing this?

    Plugin Contributor DNutbourne

    (@dnutbourne)

    Hi,

    Could you send the latest backup log for the site that never finishes backups?
    You will need to copy the contents into an online tool (such as https://pastebin.com/ ) and paste the link here

    Thread Starter Kostianification

    (@kostianification)

    Hi,

    here it is https://pastebin.com/NntYG3iL

    Plugin Author David Anderson / Team Updraft

    (@davidanderson)

    Hi,

    Thank you. I can see from the log file that the web server provides too low resources to allow larger zip files to be manipulated in the time it makes available. You can make the backup succeed by doing this:

    1) Go to the UpdraftPlus settings tab

    2) Scroll to the bottom, and open the ‘expert’ section

    3) Reduce the ‘split’ size down to 40Mb, and then save the settings

    Then start a fresh backup.

    Best wishes,
    David

    Thread Starter Kostianification

    (@kostianification)

    Hi David,

    I had found a similar thread and lowered by split size to 100Mb a few hours ago. Following that the backup succeeded one time but with the below message below the time and date of the last backup job run:

    Warning: Your website is visited infrequently and UpdraftPlus is not getting the resources it hoped for; please read this page: https://updraftplus.com/faqs/why-am-i-getting-warnings-about-my-site-not-having-enough-visitors/
    Download log file

    I now lowered it to 40Mb and ran another back up, the above message disappeared but the backup still had to “retry” 5-6 times based on the messages that were shown while the backup was in process.

    This is probably not a big deal but I wonder if it will be if my website gets bigger.

    Thanks for the help!
    Konstantin

Viewing 8 replies - 1 through 8 (of 8 total)
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