Unable To Optimize Images When Using With LargeFS (WP Engine)

  • Resolved mattfamehouse

    (@mattfamehouse)


    9 years, 3 months ago

    Hi – We are running into issues with optimizing images in the media library.

    A little background information: Our host provider is WP Engine and we are using their LargeFS storage (https://wpengine.com/blog/unlimited-storage-with-wp-engines-proprietary-largefs/). LargeFS allows files that are on the server to be offloaded onto AWS S3 buckets to save space. Files that are uploaded to WP remain on the server for 10 days and then are offloaded to AWS.

    The issue lies when the files are hosted on AWS. The plugin is unable to optimize any of those images. This is the failure message we get:

    Could not retrieve file path.

    This isn’t an issue when a media file is still on the WP Engine server (before offloading). They are able to optimize successfully.

    We are assuming this is an issue with the plugin not being able to correctly route to where the image lies on AWS.

    Any insight you can provide is highly appreciated. We have been troubleshooting with the WP Engine team and would like to know your thoughts.

    Thanks!

    https://www.ads-software.com/plugins/ewww-image-optimizer-cloud/

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author nosilver4u

    (@nosilver4u)

    I’ve spoken with them as well, and there is currently no way for the plugin to optimize the images while they are stored ONLY on LargeFS. The last person who had this problem was able to request that WPEngine transfer all the images back to local storage temporarily, and then things worked just fine. Within 10 days, the files should be moved back to S3 storage again.

    Thread Starter mattfamehouse

    (@mattfamehouse)

    Good to know. Thanks for the insight!

Viewing 2 replies - 1 through 2 (of 2 total)
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