• Hi Support Team,

    An urgent request that needs your attention.

    At the moment, every time a donor donates to our charity. They receive a receipt with the donation form name, and total amount paid.

    Can you assist me in customizing what goes on the emailed invoice? Such as the project name, the country they’ve selected, etc.

    Best regards;

    Fawaz

    https://www.ads-software.com/plugins/gravityforms-eway/

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author webaware

    (@webaware)

    G’day Fawaz,

    If your form uses the Advanced fields Name, Address, Phone, Email then the first one of each type will be sent to eWAY.

    https://www.gravityforms.com/features/form-fields/

    i.e. don’t just use a Single Line Text for names, address, etc. use the Advanced fields for those so that the plugin knows to use them.

    cheers,
    Ross

    Thread Starter fhawchar

    (@fhawchar-1)

    However, Advanced fields don’t have drop-down lists?

    Can you assist me there?

    Plugin Author webaware

    (@webaware)

    But you don’t need drop-down lists for Name, Address, Phone, Email. You can of course use any other field types for other fields, but if you want the Name, Address, Phone, Email fields to be sent to eWAY, then you need to use those special fields. Otherwise the plugin doesn’t know what to send to eWAY.

    cheers,
    Ross

    Thread Starter fhawchar

    (@fhawchar-1)

    Allow me to be a lot clearer.

    If you jump onto our site’s “https://islamic-relief.com.au/donate-now” and the Select the “Qurban (Udhiyah), then Select any price category.

    You will then need to Select the Country.

    The issue we’re having been the receipt will only allow to show the total amount, the name of the organisation in our case Islamic Relief Australia and the project name, but not the country selected.

    Now the question is, can we enable the country chosen to show in the description of the receipt alongside the info above?

    Plugin Author webaware

    (@webaware)

    G’day Fawaz,

    Right, I get now what you’re doing. I’ve actually done some work on that site some time ago, so I’m a bit familiar with that form.

    You need to set the invoice description to something descriptive. With this plugin, that needs to be done via a filter hook. See this support topic for details:

    https://www.ads-software.com/support/topic/send-specific-field-information-to-eway

    If you don’t have resources who can do that, please contact me via my support form and we’ll work something out.

    cheers,
    Ross

Viewing 5 replies - 1 through 5 (of 5 total)
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