Subscriber emails not sending

  • Resolved Sowulwords

    (@sowulwords)


    9 years, 3 months ago

    Hi, I just installed MailPoet the other day. I activated it to make sure it would work, sent out a test email and tried a different email in the subscriber box- all worked great. Then I took it down briefly to send one last post with my previous subscription plugin (JetPack). Then I set everything back up, but now when subscribers type their email in the widget, they don’t receive a confirmation email and i get a failure message like this via my “undeliverable mail” email:

    74.125.25.27 failed after I sent the message.
    Remote host said: 550-5.7.1 Unauthenticated email from yahoo.com is not accepted due to domain’s
    550-5.7.1 DMARC policy. Please contact administrator of yahoo.com domain if
    550-5.7.1 this was a legitimate mail. Please visit
    550-5.7.1 https://support.google.com/mail/answer/2451690 to learn about DMARC
    550 5.7.1 initiative. yc5si2906305pbc.27 – gsmtp

    Test emails also do not go through. I am sending PHP mail through my own website, hosted by BlueHost.

    I did make sure to deactivate everything from JetPack that might have interfered.

    Thank you.

    https://www.ads-software.com/plugins/wysija-newsletters/

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter Sowulwords

    (@sowulwords)

    Still looking for help on this!

    You shouldn’t be using a Yahoo email. Use the one from your own domain.

    Read more about here: https://support.mailpoet.com/knowledgebase/send-with-smtp-when-using-a-professional-sending-provider/

    Thread Starter Sowulwords

    (@sowulwords)

    I only used Yahoo to receive the test email. I used the server email as suggested.

    As it is 2 weeks later, I’ve already tried several things. I completely uninstalled MailPoet and re-installed it three times. Now I can send myself a test email, but all the MailPoet pages in the backend have several lines of error code before I can see the settings.

    Since I wasn’t receiving support here, I tried a few other plugins in the meantime, but I really like the feel of MailPoet. I’d like to use it and would even consider upgrading to the Pro version if I knew I’d get decent support on it. Please help.

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Subscriber emails not sending’ is closed to new replies.