Instagram feed is throwing an error in console

Hey Pav,

Sorry to hear about the issue. Your photos seem to be displaying correctly in our demo which is a good sign, so it sounds like this is a one-off case where either a setting or something on your site might be causing the problem. You mentioned that it’s been working up until now – did you make any changes or updates to either the plugin settings or something else on the site shortly before you noticed this issue?

Are you able to send me the ‘System Info’ from the plugin, which is under the Support tab on the plugin’s Settings page, so that I can see which settings you currently have applied?

Many thanks,

John

Hi John,

No I haven’t made any changes to the website (not even a WordPress update).
I also tried uninstalling and reinstalling the plugin to no avail.

The system info you requested is below:

## SITE/SERVER INFO: ##
Site URL:
Home URL:
WordPress Version: 4.3
PHP Version: 5.4.42
Web Server Info: Apache/2.2.29 (Unix) mod_ssl/2.2.29 OpenSSL/1.0.1e-fips mod_bwlimited/1.4 mod_perl/2.0.8 Perl/v5.10.1

## ACTIVE PLUGINS: ##
Advanced Custom Fields Pro: 5.3.0
Anti-Malware and Brute-Force Security by ELI: 4.15.30
Custom Post Type UI: 1.1.2
Gravity Forms: 1.9.13
Instagram Feed: 1.3.7
Media Library Categories Premium: 2.1.1
Simple Analytics: 1.0.2
Yoast SEO: 2.3.4

## PLUGIN SETTINGS: ##
sb_instagram_plugin_type => Instagram Feed Free
sb_instagram_at => 1902490884.97584da.fca74f1292fb40fab39fa7afdeac760b
sb_instagram_user_id => 1902490884
sb_instagram_preserve_settings =>
sb_instagram_ajax_theme =>
sb_instagram_width => 100
sb_instagram_width_unit => %
sb_instagram_height =>
sb_instagram_num => 20
sb_instagram_height_unit => px
sb_instagram_cols => 4
sb_instagram_disable_mobile =>
sb_instagram_image_padding => 5
sb_instagram_image_padding_unit => px
sb_instagram_sort => none
sb_instagram_background =>
sb_instagram_show_btn => on
sb_instagram_btn_background =>
sb_instagram_btn_text_color =>
sb_instagram_btn_text => Load More…
sb_instagram_image_res => thumb
sb_instagram_show_header =>
sb_instagram_header_color =>
sb_instagram_show_follow_btn => on
sb_instagram_folow_btn_background =>
sb_instagram_follow_btn_text_color =>
sb_instagram_follow_btn_text => Follow on Instagram
sb_instagram_custom_css =>
sb_instagram_custom_js =>

Thanks. When I try your info on my test site I’m getting this error:

Error: Access Token is not valid
This error message is only visible to WordPress admins.
There’s an issue with the Instagram Access Token that you are using. Please obtain a new Access Token on the plugin’s Settings page.

Could you obtain a new Access Token on the plugin’s Settings page, enter it into the Access Token field, and let me know whether that fixes the issue?

Many thanks, and I hope you’re having a good weekend.

John