Your card could not be billed.

  • There seems to be something wrong with the plugin. It seems to work for a short while, then displays this error message on the front-end:

    “Your card could not be billed. Please ensure the details you entered are correct and try again.”

    I’m certain that the card details are correct. My client is also getting the same error using their card details.

    The plugin was working correctly for a while, then stopped working. I completely uninstalled the plugin, deleted it, then re-installed it again – still didn’t work. I went into my client’s Braintree account and generated a new API key, then entered these details again within the plugin settings and set up the Braintree feed for each of our forms. This then worked again for a short while but has now reverted to the “card cannot be billed” error.

    https://www.ads-software.com/plugins/gravity-forms-braintree/

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  • Thread Starter timkeay

    (@timkeay)

    Update: I contacted Braintree support and they came back with the following…

    I took a look in our server logs for some additional insight into your most recent transaction attempts. I believe I found the issue at hand. It appears that you are not collecting (on your end) and passing Braintree an email address along with the transaction. In order to send email receipts to your customers you must collect their email addresses when they initially purchase from your website.

    In our server logs, there was a validation error returned (multiple times) that reads as follows:

    @ [VALIDATION ERRORS] 81606 (Email is required if sending a receipt.) @

    Since receiving this, I disabled the “Email Receipts” facility on my client’s Braintree account and the payments appear to be working fine again.

    Conclusion: this plugin does not (yet) support Braintree’s “Email Receipts” facility.

    Any chance this functionality can be added to the plugin? The site I’m working on was supposed to go live today, but this issue is holding it up.

Viewing 1 replies (of 1 total)
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