Pre-Sales questions

  • Resolved RyanKent

    (@ryankent)


    9 years, 2 months ago

    Hello,

    1. Does the chat allow interaction based on the visitor’s actions? For example, if a visitor adds an item to cart, stays idle on a page more than 2 minutes, etc. can the chat window appear?

    2. Does the chat integrate with any shopping carts such as WPMU’s cart? When speaking with a visitor on an e-commerce site, it would be helpful to quickly view their past orders.

    3. Does the chat have any other helpful triggers? For example, if the website operator does not take any action for ?? minutes, the chat might pop up and ask if the operator is still there. If 5 minutes pass without a response, the chat goes to offline mode. Another example would be if a user ever waits more than ?2 minutes without a response, the “chat not available, please leave an e-mail” response would appear then the site would switch to offline mode for chat.

    Thank you for your time.

    https://www.ads-software.com/plugins/chat/

Viewing 1 replies (of 1 total)
  • Plugin Author Bojan Radonic – WPMU DEV Support

    (@wpmudev-support4)

    Hey there RyanKent,

    Hope you’re well today!

    Unfortunately Chat doesn’t trigger based on visitor’s actions such as the ones you mentioned above.

    It can work on specific pages alongside other plugins but it does not have triggers as you mentioned.

    This is actually a nice suggestion and I’ll definitely suggest this to our developers so they can consider it for future development.

    Also regarding WPMU DEV premium plugins and pre-sales questions please contact us through our contact form here
    https://premium.wpmudev.org/contact/ and select “I have a pre-sales question”

    Have a nice day!

    Cheers,
    Bojan

Viewing 1 replies (of 1 total)
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