Totally crashed site after instalation

Hi there,

Thanks for your interest in us, we love to help! The crash can be caused by several issues. It can be an incompatibility of the plugin with either your WordPress theme, your server or any other plugin/extension previously installed on your WP admin. It can also be a cookies & cache issue or a slow internet connection problem.

Please make sure your theme was built with the core WordPress requirements, that your server runs PHP v5 and has cURL enabled and check that there are no other plugins/extensions installed that may affect the plugin’s functionality. Check if the internet connection is not running slow and try restoring the cookies and cache from your browser before trying again.

If none of those work, please review this article: https://help.contactus.com/hc/en-us/articles/202794306-What-if-your-WP-and-your-C-U-plugins-just-don-t-get-along-. It will show you how to implement the forms without using the plugin.

We hope this helps. If there’s anything else we can do for you, please let us know.

Kind Regards,
ContactUs.com Support

Thanks for your answer.

I had to reload the website from back up, there was no way to get to any page only through FTP. I tried again and deleted cookies. Didn’t work so from back up again. You can imagine how annoying this is.

I am using wordpress 4.2.4.

Plugins I use:
Akismet
Version 3.1.1 | By Automattic | View details

amr shortcode any widget
Version 2.4 | By anmari | View details

Category pagination fix
Version 3.2.2 | By rahnas | View details

Cherry Parallax Plugin
Version 1.0.0 | By Cherry Team. | Visit plugin site

Cherry Plugin
Version 1.2.7 | By Cherry Team. | View details

Contact Form 7

Version 4.2.2 | By Takayuki Miyoshi | View details

Google Analytics by Yoast
Version 5.4.5 | By Team Yoast | View details

Hello Dolly
Version 1.6 | By Matt Mullenweg | View details

InPost Gallery

Version 2.1.1 | By Rostislav Sofronov | View details

Lingotek Translation
Version 1.1 | By Lingotek and Frédéric Demarle | View details

MotoPress Content Editor
Version 1.5.8 | By MotoPress | View details

Newsletter
Version 3.8.5 | By Stefano Lissa | View details

Polylang
Version 1.7.9 | By Frédéric Demarle | View details

Redirection
Version 2.3.16 | By John Godley | View details

BTW: In the page you shared, or this page: https://help.contactus.com/hc/en-us/articles/200619888-Copy-Pasting-the-Code-vs-Implementing-through-the-WordPress-Plugin it is not explained how to paste the code into html body. What is not so easy when you use a CMS.

Hi Peter, thanks for your answer.

Unfortunately, we don’t have a specified list of Plugins that may affect our plugin, it is just a possibility that must be debugged in order to find the true cause of the error.

We understand how annoying this can get since this only happen to very few of our users. What we recommend instead of debugging is to not use the plugin and insert the codes directly into the text editor of your website.

To insert the codes, you just need to paste them right above the body tag of the page’s footer.

We hope this helps. If there’s anything else we can do for you, please let us know.

Kind Regards,
ContactUs.com Support